Data Analyst Customer Service
Resume:
Armani Newman
Arlington,TX
************.*@*****.***
Objective: Analytically driven and detail-oriented Data Analyst with a proven track record in extracting valuable insights from complex datasets. Seeking a challenging position in a dynamic organization where I can leverage my proficiency in statistical analysis, programming languages, and data visualization to contribute to informed decision-making. Eager to apply my skills in data interpretation and problem-solving to drive operational efficiency and business success.
Professional Experience:
Customer Service Representative
Mercedes-Benz R&D (Daimler Truck Financial Services)
(3/2025–6/2025)
Delivered high-quality customer support by assisting clients with account inquiries and technical issues related to the website, including registration guidance and password resets.
Processed payment transactions for vehicle units, ensuring accuracy and secure handling of sensitive financial data.
Handled title management services by preparing and sending documentation requests for vehicle titles or lien releases upon contract completion.
Collaborated with internal departments to resolve customer concerns efficiently, enhancing overall client satisfaction.
Maintained detailed records of customer interactions, contributing to a seamless support experience and compliance with company standards.
Compliance specialist
Ryder Freight brokerage
Fort Worth TX
5/2024-3/2025
Verified and managed tax documentation for over 100 clients monthly, ensuring 100% compliance with industry regulations and company policies
Created and maintained accurate customer profiles streamlining onboarding process and enhancing database integrity
Collaborated with internal teams to resolve compliance discrepancies, reducing onboarding delays and improving client satisfaction
Proactively identified and address documentation errors, contributing to a 100% improvement in audit readiness and risk mitigation
American Honda Financial corporation
Customer service
Irving, Texas
07/2023-1/2024
Review customer credit disputes submitted by the credit bureaus and by AHFC.
Update/verify credit history and customer information.
Manage a portfolio of customer accounts, ensuring that all payment information is accurate and up to date.
Assist customers in understanding their account status, including outstanding balances, payment schedules and interest rates.
Address inquiries and provide support to customers regarding financial matters.
Ensure compliance with accounting standards, company policies, and regulatory requirements. Assist with internal and external audits.
Maintain accurate and organized financial records, documents, and files.
Prepare financial reports, balance sheets, income, and cash flow statements.
Release of Information (ROI) Specialist
MRO Corporation
Hurst, TX
08/2021-07/2023
Obtain and retrieve medical records and information from various healthcare facilities.
Ensure compliance with relevant laws, regulations, and company policies related to the release of healthcare information.
Review and verify the validity of authorization forms for the release of medical information.
Conduct quality checks on released information to ensure accuracy and completeness.
Interact with clients, healthcare providers, and other stakeholders to address inquiries related to the release of information.
Utilize electronic health record systems and databases to manage and track requests for medical records.
Uphold strict standards of patient privacy and confidentiality in handling sensitive medical information.
Adhere to company policies and procedures for handling and disclosing protected health information (PHI).
Picker
United Refrigeration
Fort Worth, TX
01/2020-08/2021
Accurately and efficiently pick items from designated locations based on customer orders or requisitions.
Maintain accurate records of inventory levels and report any discrepancies or shortages.
Inspect items for quality and ensure they meet the specified standards before packing for shipment.
Properly pack picked items into containers or boxes, ensuring that they are secure and protected during transit.
Affix appropriate labels to packages, indicating shipping details and other necessary information.
Use scanning devices to track and update the status of items in the inventory system.
Adhere to safety protocols and guidelines to ensure a safe working environment.
Operate material handling equipment, such as forklifts and pallet jacks.
Customer Service Representative
DSS Research
Fort Worth, TX
05/2018-10/2019
Handle inbound and/or outbound calls professionally, addressing customer inquiries, issues, or requests.
Clearly and effectively communicate information to respondents or customers.
Assist customers in resolving issues or concerns, escalating to supervisors or other departments when necessary.
Record accurate and detailed information from each call, including customer responses, comments, and feedback.
Ensure compliance with company policies, procedures, and legal requirements during customer interactions.
Stay informed about the products, services, or research topics being discussed to provide accurate information to customers.
Manage call time effectively to meet productivity and performance goals.
Participate in quality assurance processes to maintain high standards of service and data collection accuracy.
Work collaboratively with team members and supervisors to achieve team goals.
Education:
High School Diploma
New Beginnings Christians Academy
Graduated: 2018
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