Customer Service Call Center
Resume:
SHIRMERA
TYSON
CUSTOMER SERVICE
REPRESENTATIVE/ADMINIS
TRATIVE/SUP
*************@*****.***
Cleveland, Tennessee 37311-1276
CONTACT
SKILLS
• Call Center Operations
• Customer Response
• Documentation And Reporting
• Customer service background
• Team Collaboration
• Professional Demeanor
• Customer Relationship Management
• Effective Communication
• Attention to Detail
• Teamwork and Collaboration
• Decision-Making
• Problem-solving aptitude
• Self Motivation
• Problem-solving abilities
• Multitasking
• Professionalism
• MS Office
• Continuous Improvement
• Time management abilities
• Problem-Solving
• Professional and Courteous
Adept at driving customer satisfaction through exceptional service, as demonstrated at TTEC and other leading firms. Leveraging expertise in Call Center Operations and Effective Communication, I excel in resolving complex issues, enhancing customer relationships, and steering continuous improvement. Proven track record in complaint handling and escalation management, underpinning a commitment to excellence and teamwork.
PROFESSIONAL SUMMARY
Customer Care Executive
BCP LLC, REMOTE, NORTH CAROLINA
Customer Service Executive
TTEC, REMOTE, FLORIDA
EXPERIENCE
March 2023 - Present
Performed outbound calls to follow up on orders or provide additional information about products and services.
•
Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
•
Identified customer needs and provided tailored solutions to meet their
• expectations.
Developed strong relationships with customers, providing personalized service and support.
•
Utilized problem-solving skills to resolve complex customer issues in a timely manner.
•
Answered customer inquiries promptly and professionally, demonstrating a
• commitment to excellent customer service.
January 2021 - February 2023
Built strong relationships with customers through active listening and effective communication.
•
Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
•
Utilized problem-solving skills to identify customer needs and provided tailored
• solutions.
Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.
•
Provided exceptional customer service to over 500 customers daily, including resolving complex inquiries with diplomacy and tact.
•
Maintained accurate records of all conversations with customers for future
• reference purposes.
• Customer Service
• Quality Assurance
• Data Entry
• Well-organized
• Customer Support
• Excellent problem-solving abilities
• Complaint Handling
• Payment Processing
• Escalation management Customer Care Executive
Williams Sonoma, remote, California
Developed comprehensive knowledge of company products, services, policies and procedures in order to assist customers efficiently.
•
Attended regular meetings with department heads to discuss strategies for
• improving overall customer experience levels.
Generated detailed reports on complaint resolution metrics for management review purposes.
•
Analyzed customer feedback surveys regularly for insights into areas that require improvement in terms of product quality or service delivery.
•
March 2018 - January 2021
Performed outbound calls to follow up on orders or provide additional
• information about products and services.
Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
•
Identified customer needs and provided tailored solutions to meet their expectations.
•
Executed productivity benchmarks across departments to maximize company
• revenue.
• Developed training modules and documentation to train staff. Served as escalation point to address or resolve high-priority requests or complex investigations.
•
• Conducted regular quality assurance checks on agents' phone conversations. Coached customer care team to meet customer satisfaction goals and service statistics.
•
Associate in Arts (A.A.) in MATHEMATICS
Palm Beach Atlantic University, West Palm Beach, FL, US EDUCATION
June 2000
CERTIFICATIONS
• DATA Entry Clerk
• Data Entry
Contact this candidate