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Customer Service Call Center

Location:
Murfreesboro, TN
Salary:
19
Posted:
July 07, 2025

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Resume:

SHIRMERA

TYSON

CUSTOMER SERVICE

REPRESENTATIVE/ADMINIS

TRATIVE/SUP

706-***-****

*************@*****.***

Cleveland, Tennessee 37311-1276

CONTACT

SKILLS

• Call Center Operations

• Customer Response

• Documentation And Reporting

• Customer service background

• Team Collaboration

• Professional Demeanor

• Customer Relationship Management

• Effective Communication

• Attention to Detail

• Teamwork and Collaboration

• Decision-Making

• Problem-solving aptitude

• Self Motivation

• Problem-solving abilities

• Multitasking

• Professionalism

• MS Office

• Continuous Improvement

• Time management abilities

• Problem-Solving

• Professional and Courteous

Adept at driving customer satisfaction through exceptional service, as demonstrated at TTEC and other leading firms. Leveraging expertise in Call Center Operations and Effective Communication, I excel in resolving complex issues, enhancing customer relationships, and steering continuous improvement. Proven track record in complaint handling and escalation management, underpinning a commitment to excellence and teamwork.

PROFESSIONAL SUMMARY

Customer Care Executive

BCP LLC, REMOTE, NORTH CAROLINA

Customer Service Executive

TTEC, REMOTE, FLORIDA

EXPERIENCE

March 2023 - Present

Performed outbound calls to follow up on orders or provide additional information about products and services.

Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.

Identified customer needs and provided tailored solutions to meet their

• expectations.

Developed strong relationships with customers, providing personalized service and support.

Utilized problem-solving skills to resolve complex customer issues in a timely manner.

Answered customer inquiries promptly and professionally, demonstrating a

• commitment to excellent customer service.

January 2021 - February 2023

Built strong relationships with customers through active listening and effective communication.

Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.

Utilized problem-solving skills to identify customer needs and provided tailored

• solutions.

Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.

Provided exceptional customer service to over 500 customers daily, including resolving complex inquiries with diplomacy and tact.

Maintained accurate records of all conversations with customers for future

• reference purposes.

• Customer Service

• Quality Assurance

• Data Entry

• Well-organized

• Customer Support

• Excellent problem-solving abilities

• Complaint Handling

• Payment Processing

• Escalation management Customer Care Executive

Williams Sonoma, remote, California

Developed comprehensive knowledge of company products, services, policies and procedures in order to assist customers efficiently.

Attended regular meetings with department heads to discuss strategies for

• improving overall customer experience levels.

Generated detailed reports on complaint resolution metrics for management review purposes.

Analyzed customer feedback surveys regularly for insights into areas that require improvement in terms of product quality or service delivery.

March 2018 - January 2021

Performed outbound calls to follow up on orders or provide additional

• information about products and services.

Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.

Identified customer needs and provided tailored solutions to meet their expectations.

Executed productivity benchmarks across departments to maximize company

• revenue.

• Developed training modules and documentation to train staff. Served as escalation point to address or resolve high-priority requests or complex investigations.

• Conducted regular quality assurance checks on agents' phone conversations. Coached customer care team to meet customer satisfaction goals and service statistics.

Associate in Arts (A.A.) in MATHEMATICS

Palm Beach Atlantic University, West Palm Beach, FL, US EDUCATION

June 2000

CERTIFICATIONS

• DATA Entry Clerk

• Data Entry



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