Revanth Chiliveru
******************************@*****.***
Contact: 210-***-****
Experience Summary:
•7 years of experience in developing business solutions as a Microsoft Dynamics CRM consultant in implementing CRM systems and other Microsoft technologies like .NET, SQL Server.
•Ability to gather the key requirements in the project to design, develop, deliver XRM solutions that users use.
•Expertise in Microsoft CRM 2011, 2013, 2015, 2016 and Dynamics 365 Implementation, Migration, Customization, and Integration of web-based client-server applications.
•Experience in developing Canvas driven, Model driven, web portal apps using power apps and integrating it with Dynamics 365.
•Experience in implementing the building Power Virtual Agent chatbots and integrating with Dynamics 365 CRM Customer engagement app and Integrated the Power Virtual Agent chatbot with SharePoint and Microsoft Teams.
•Experience in implementing the Security modules like Role based, Record based, Field level, option level using custom JavaScript.
•Proficient in designing, configuring, and customizing model-driven apps to streamline business processes and enhance user productivity.
•Skilled in creating canvas-driven apps, utilizing Power Apps to build custom, user-friendly applications tailored to unique organizational needs.
•Strong knowledge of entity and data model customization in Dynamics CRM, ensuring that data structures align with business requirements.
•Expertise in Configuration and Customizing the CRM solution with creating Business units, Teams, Security roles and Privileges and access level for different user roles.
•Experience in developing plug-ins, workflows, Power Automation workflows and integrating CRM with internal/external applications using CRM SDK.
•Expertise in designing, developing, and implementing custom solutions using Microsoft Power Platform (Power Apps, Power BI, Power Automate, and Power Virtual Agents)
•Experienced in online version of Dynamics 365, MSCRM 2016, which showed a better advantage of solution deployment.
•Experience in integrating the Field Service module with the CRM's contact center solution, enabling a seamless handoff from customer service representatives to field technicians. We also integrated with the organization's ERP system to ensure synchronization of customer and inventory data, enabling end-to-end visibility and efficient business processes.
•Experience in utilizing the built-in reporting and analytics capabilities of the Field Service module to generate performance reports and key metrics. We tracked service response times, technician productivity, customer satisfaction ratings, and other relevant KPIs. These insights helped in identifying areas for improvement and optimizing field service operations.
•Experience in Microsoft dynamic CRM data integration towards import/export of data using SSIS and custom application development.
•Experienced in integrating MS Dynamics 365 CE with other modules for seamless data exchange.
•Proficient in Migrating Data into MS 365 CE from other systems within MS Dynamics Environment and from external Sources.
•Experience Woodford and offline HTML. Experience in integrating CRM with outlook and e-mail router.
•Developed custom connectors and plugins to extend the capabilities of canvas apps, effectively integrating them with external systems and services.
•Spearheaded the creation of canvas-driven apps using Microsoft Power Apps, facilitating the design of highly customized applications tailored to specific business processes.
•Experience in developing the Database tables, store procedures, SQL Server 2005/2008/2012/2014/2016 and SSIS, SSRS.
•Experience with Microsoft TEAM Foundation Server for Code Repository, Deployment and
Version control.
•Familiarity with integration patterns and best practices, such as API integration, batch integration, and event-driven integration.
•Expertise in designing, developing, and implementing integration solutions that streamline business processes and improve efficiency.
•Strong experience with API and web services integration, data mapping and transformation, and data migration.
•Knowledge of integration patterns and best practices to ensure data accuracy, consistency, and security.
•Proven ability to collaborate with cross-functional teams to understand business requirements, analyze data, and identify integration opportunities.
•Ability to manage multiple integration projects simultaneously, prioritize tasks, and meet deadlines.
Technical Skills:
Programming
Languages:
VB.NET, C#, JavaScript, CSS3
Cloud Technologies
Microsoft Azure, Azure VM, Azure SQL, Azure service bus, Azure SQL, Azure Cosmos DB,
.Net Technologies
.Net Framework Core 2.0, 3.5/4.0/4.5, WCF, VB.Net, ASP.Net, Web Services,
AJAX, Silverlight
Microsoft CRM & Power Apps
Dynamics CRM 2011, 2015, 2016, Dynamics 365, Dynamics 365CE, Power Apps, Power Virtual Agent, XRM Toolbox, XRM Toolkit, D365 MRP, D365 Business Central.
Web technologies
ASP, ASP. NET, ADO.NET, XSLT, DOM, HTML, ADO, COM+, T-SQL, Active
Directories, SQL, Ext JS, Kendo.
Web services
WCF, Web API core, 2.0, REST API, Micro Services.
Design &
Development Tools:
Visual Studio.Net 2008/2012/2013/2015, Visual Source Safe, TFS, SQL server
Management Studio, MS Visio
Frameworks:
Enterprise Application Blocks, Web Forms, MVC core, 6,5
Scripting Languages:
HTML/HTML5/DHTML, XML, WPF
Databases:
MS SQL Server 2008/2012/2014, Mango DB
Work Experience:
Verizon, Dallas, TX. Jan 2024 - Til Date
Role: Sr MS Dynamics D365 Consultant / Power Apps Sr Developer
Responsibilities:
•Worked as per Agile Methodology (Scrum) to meet customer expectation, timelines with quality deliverables.
•Customized MS Dynamics 365 application based on business requirement.
•Customized forms and views for new modules to be added to existing MS Dynamics CRM 2016 system.
•Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, per their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
•Successfully integrated Dynamics CRM with Microsoft Outlook, enabling seamless synchronization of emails, contacts, and calendar events between the two platforms.
•Spearheaded the development and customization of business applications using Microsoft Power Automate, Power BI, and Power Apps within the Dynamics 365 CRM system.
•Implemented automated workflows that streamlined lead management, reducing response times by 30% and enhancing data accuracy.
•Utilized integration technologies and tools, such as web services, APIs, and middleware, to establish robust and reliable connections between Dynamics CRM and external systems.
•Collaborated with stakeholders and subject matter experts to understand integration requirements and design scalable and efficient solutions.
•Utilized a user-friendly drag-and-drop interface to construct intuitive and user-friendly apps, reducing the need for extensive coding and expediting the development process.
•Successfully integrated canvas apps with a range of data sources, external APIs, and services, enhancing functionality and enabling seamless data exchange.
•Developed and implemented a robust SharePoint integration strategy within Dynamics 365, enabling efficient document management, version control, and collaboration among project teams.
•Configured SharePoint Online libraries to store critical project documents, ensuring easy access and data security for project stakeholders.
•Utilized Azure Active Directory for user access management, enhancing security and permissions control for project-related data within Dynamics 365.
•Implemented Azure DevOps for project management, facilitating agile development and deployment processes within the Dynamics 365 environment.
•Customized SharePoint lists and libraries to track project tasks, milestones, and deliverables, providing a centralized hub for project management within Dynamics 365.
•Ensured compliance with security best practices and regulatory requirements by incorporating security checks and compliance scans into Azure DevOps pipelines.
•Integrated Azure Monitor and Application Insights with D365 solutions for monitoring performance, detecting issues, and gaining insights into usage patterns.
•Integrated Power Automate with Dynamics 365 to automate project-related notifications and approval workflows, enhancing project efficiency and communication.
•Extensively used Synchronous and Asynchronous Plugins and Workflow activities for various CRM activities. Developed multiple HTML pages and deployed in MSCRM as Web Resources.
•Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
•Implemented Custom Settings entity to store and retrieved environment specific settings values during various development activities in C# Plugins, Custom Workflows and JavaScript using SDK assemblies.
•Strong understanding of security and role-based access control in model-driven apps, ensuring data privacy and regulatory compliance.
•Experience in integrating model-driven apps with other Microsoft services like Power Automate, Power BI, and SharePoint to extend functionality and reporting capabilities.
Environment: MS CRM 365/2016, C#, Azure, Azure Security Center, Model driven Apps, MS Dynamics 365 F&O, SharePoint, Visual Studio .NET, ADO.NET, ASP.NET, SSRS, HTML, JavaScript, SQL Server, Agile, MS Dynamics 365 F&O.
Genuine Parts Company, Atlanta, GA Jan 2022 - Dec 2023
Role: Sr MS Dynamics 365 Consultant / Power Apps Sr Developer
Responsibilities:
•Collaborated closely with key stakeholders to understand intricate business requirements, ensuring the CRM solution was tailored precisely to the client's needs.
•Designed and configured Dynamics 365 CRM modules encompassing sales, service, and customer relationship management. Utilized Power Apps and Power Portal to create intuitive and user-friendly interfaces for both internal teams and external customers.
•Leveraged C# and .Net Framework 4.6 expertise to develop custom functionalities using CRM SDK, extending the system's capabilities, and enhancing user experience. Created custom plugins and workflows to automate complex business processes.
•Expertly designed SSIS packages to ensure smooth migration of legacy data from disparate systems into the new CRM solution, maintaining data integrity throughout the process.
•Developed dynamic reports using SSRS, providing data-driven insights to stakeholders for informed decision-making. These reports were instrumental in optimizing sales strategies and forecasting.
•Implemented Continuous Integration (CI) pipelines in Azure DevOps to automate building and testing of Dynamics 365 (D365) customizations, ensuring code quality and early issue identification.
•Established Continuous Deployment (CD) pipelines for seamless deployment of D365 customizations, configurations, and extensions across various environments, including production.
•Utilized Azure Repos for version control of D365 solution files, code, and configuration scripts, facilitating team collaboration and change management.
•Collaborated with front-end developers to seamlessly integrate HTML, JavaScript, jQuery, CSS, and Bootstrap, resulting in a responsive and user-friendly CRM interface accessible across devices.
•Ensured that canvas apps were responsive and mobile-friendly, guaranteeing accessibility and usability across various devices, improving user experience.
•Leveraged the diverse set of controls and components available in Power Apps to craft dynamic and interactive user interfaces, meeting specific project requirements.
•Worked on utilizing lot to lot methodology for D365 MRP module to update the order procurement and also to develop d365 MRP module in Business Central.
•Implemented robust data validation and error handling mechanisms within canvas-driven apps to enhance data accuracy and reliability, resulting in more dependable data processes.
•worked on responsive design, ensuring model-driven apps work seamlessly on a variety of devices and screen sizes.
•Worked on troubleshooting and resolving issues, providing ongoing support to maintain the stability of model-driven apps.
•Worked on designing and configuring Dynamics 365 MRP modules to streamline material planning, production scheduling, and resource optimization. Tailored configurations to align with specific manufacturing processes.
•Leveraged Power Platform components, including Power Apps and Power Automate, to enhance the Dynamics 365 MRP module. Developed custom workflows and apps to automate material requisitions and procurement processes.
•Implemented robust data validation and error handling mechanisms within MRP-driven processes, enhancing data accuracy and reliability. Ensured dependable material planning and procurement operations.
•Utilized C# and .Net Framework to develop custom functionalities using the MRP SDK. Created plugins and workflows to automate complex material planning and procurement processes.
•Implemented additional features to enhance user experience and streamline operations. Used Web API to establish real-time integration with third-party manufacturing systems.
•Utilized Web API to establish real-time integration with third-party systems, enabling seamless data exchange and enhancing operational efficiency.
•Managed project timelines, iterations, and feature prioritization using Safe Agile methodologies, ensuring on-time and on-budget project delivery.
•Designed and implemented Power Portals to empower external customers with self-service functionalities, reducing manual support efforts and improving overall customer satisfaction.
•Conducted comprehensive user training sessions, enabling smooth adoption of the CRM solution and Power Apps functionalities. Managed deployment processes, ensuring a seamless go live.
•Increased efficiency through automated workflows, resulting in quicker lead-to-sale conversions.
•Enhanced Customer Engagement with help of Power Portals by enabling customers to access their account information, place orders, and track shipments seamlessly, fostering stronger client relationships.
Environment: Microsoft Dynamics 365 CRM, Power Apps, Power Portal, Portals App, C#, .Net Framework 4.6, Visual Studio 2019, Web API, SSIS, SSRS, CRM SDK, SQL Server 2014, HTML, JavaScript, jQuery, CSS, Bootstrap, Safe Agile, Model Driven Apps, D365 MRP, D365 Business Central.
Capgemini, Bengaluru, India July 2019 - Aug 2021
Role: MS Dynamics 365 Developer
Responsibilities:
Defined migration objectives and scope, including customization needs for entities and attributes in Dynamics 365 Customer Engagement (D365 CE), leveraging the .NET framework to ensure alignment with business requirements.
Conducted thorough data assessment and cleansing activities, utilizing .NET tools for data profiling and transformation. Mapped legacy CRM 2015 entities to D365 CE entities, ensuring data integrity and accuracy during the migration process.
Implemented integration strategies using .NET connectors to ensure seamless data flow between D365 CE and legacy systems, facilitating smooth communication and data exchange between different platforms.
Executed a detailed testing plan, incorporating .NET testing frameworks for unit testing, integration testing, and automated testing of custom .NET components. Ensured all functionalities were fully operational before go-live.
Managed the data migration process using .NET-based ETL (Extract, Transform, Load) techniques, ensuring the accuracy and consistency of data as it transitioned from CRM 2015 to D365 CE.
Optimized the performance of D365 CE by refining .NET code, implementing caching strategies, and making necessary configuration adjustments to ensure a smooth and efficient user experience.
Developed and implemented comprehensive backup and rollback plans using .NET-based tools, safeguarding critical data and configurations throughout the migration process.
Adopted a phased go-live strategy to ensure compatibility of .NET-based customizations with D365 CE updates, minimizing operational disruptions and allowing for a controlled migration process.
Provided robust post-implementation support, addressing any issues through .NET debugging and monitoring tools. Collected user feedback for continuous improvement and system optimization.
Integrated Dynamics 365 Sales (D365 Sales) with D365 CE using .NET-based plugins and custom connectors, enhancing end-to-end business processes and providing a unified platform for sales and customer engagement.
Leveraged .NET Entity Framework for seamless data access and manipulation within D365 CE, ensuring consistency and reliability across integrated applications.
Implemented D365 CE solutions using the .NET Core framework, achieving enhanced performance, scalability, and cross-platform compatibility.
Integrated Power BI reports into D365 CE dashboards, using Power BI embedding and customization, allowing for real-time data visualization and decision-making.
Applied security measures, including role-based access control (RBAC), to ensure a secure environment within D365 CE, protecting sensitive business and customer data.
Implemented asynchronous messaging to enhance communication between D365 CE and external systems, ensuring real-time data exchange and processing.
Utilized Azure DevOps for version control and CI/CD in D365 CE, ensuring efficient and reliable deployment processes.
Implemented real-time event handling using Azure Service Bus, facilitating seamless communication between D365 CE and external services, and enabling responsive system behaviors.
Leveraged Azure Logic Apps to orchestrate workflows and automate complex business processes within D365 CE, improving efficiency and reducing manual effort.
Conducted code reviews and performance profiling using .NET profiling tools to ensure optimized and high-performing customizations within D365 CE.
Developed customized forms in Dynamics 365 Customer Engagement (D365 CE) tailored to the specific needs of the sales team, enhancing user experience and data entry efficiency.
Configured and customized entities within D365 CE, ensuring they aligned with sales processes and provided relevant fields for capturing essential information, such as leads, opportunities, and accounts.
Collaborated with the sales team to gather requirements for form design and entity customization, ensuring the final product met their operational needs and improved workflow.
Implemented validation rules and business logic within D365 forms to ensure data integrity and adherence to business processes, reducing the potential for user error.
Created and maintained relationships between entities, facilitating better data organization and retrieval for the sales team, allowing for comprehensive tracking of customer interactions and sales activities.
Developed Power Automate flows to automate repetitive tasks and streamline processes for the sales team, such as lead assignment, follow-up reminders, and notifications for key sales activities.
Integrated D365 CE with external applications using Power Automate, ensuring seamless data exchange and improving collaboration between sales and marketing teams.
Provided training and documentation to the sales team on the use of customized forms and automated workflows, promoting user adoption and maximizing the benefits of the D365 CE platform.
Monitored and optimized Power Automate flows to enhance performance and ensure reliability, making adjustments based on user feedback and changing business requirements.
Participated in ongoing maintenance and support for D365 CE forms and entities, addressing user issues and continuously improving the system to adapt to the evolving needs of the sales team.
Utilized the Common Data Service (CDS) and connectors for seamless data integration between D365 CE and other Microsoft 365 applications, ensuring a unified data ecosystem.
Implemented continuous monitoring and alerting solutions for proactive issue detection and resolution within D365 CE, maintaining system health and performance.
Engineered multiple Power Automate flows to revolutionize workflow automation, including event notifications, data synchronization, and real-time data collection within D365 CE.
Demonstrated expertise in customization and configuration, particularly in creating business units for intricate tax filing and streamlining loan approval processes for various organizations.
Environment: Microsoft Dynamics 365 CE, 2016, Microsoft Azure, Logic Apps, Azure SQL, Power Apps, Web Portals, C#, .Net Framework 4.6, Visual Studio 2017, Web API, SSIS, SSRS, HTML, JavaScript, jQuery, CSS, Bootstrap, Safe Agile, Model Driven Apps, Canvas Apps, Power Automate.
Myntra, Hyderabad Aug 2017 – June 2019
Role: MS Dynamics CRM Developer
Responsibilities:
•Orchestrated the configuration and seamless implementation of functional and application modules within Dynamics 2016 CRM, spanning across sales, marketing, and service domains.
•Demonstrated hands-on expertise in the complete software development life cycle (SDLC) using the Safe Agile methodology. Profoundly versed in CRM principles, showcased by supporting Microsoft Dynamics CRM and spearheading the creation of custom .NET applications. Collaborated closely with business users, leading the production of comprehensive functional design documents.
•Devised and executed multiple Power Automate flows to streamline complex workflows, automating event notifications, synchronization, and data collection for enhanced operational efficiency.
•Played a pivotal role in the customization and configuration of business units tailored for tax filing across diverse organizations and optimized loan approval processes.
•Constructed intuitive CRM forms, screens, and views, aligning with customer requirements, and optimizing workflows and reports.
•Led On-Prem Dynamics CRM 2016 implementations, ensuring seamless integration and functionality.
•Crafted CRM customizations and configurations to enhance system capabilities and align functionalities with business processes.
•Created comprehensive documentation for workflow migration, requirements, and custom workflows. Integrated these workflows into business processes to automate and elevate sales operations.
•Successfully executed On-line Dynamics CRM 365 implementations, harnessing cloud-based functionalities.
•Designed and developed Web Resources, Plugins, and Workflows to extend CRM capabilities and enhance user experience.
•Successfully implemented a global chart of accounts in D365, ensuring consistency across international subsidiaries and leveraging the Data Management framework for efficient data migration.
•Integrated Dynamics CRM with Azure services, such as Azure Logic Apps and Azure Functions, optimizing business processes and leveraging cloud-based functionalities for enhanced scalability.
•Enhanced procurement processes by customizing workflows, forms, and approval mechanisms within the D365 F&O Procurement and Sourcing module, utilizing .NET and C#.
•Leveraged MS Dynamics CRM SDK, WCF, and Query Data to seamlessly interact with CRM data, facilitating efficient data management.
•Upgraded to DocuSign Connect, effectively replacing the .NET polling component and enhancing data integration.
•Skillfully utilized the SSIS Integration Toolkit by Kingsway Soft, enabling seamless data exchange and synchronization.
•Applied custom Microsoft .NET Application Development to engineer tools and Plugins, optimizing CRM functionalities.
•Developed dynamic reports using Power BI reporting interface and SSRS, effectively deploying them within the CRM application. These reports were tailored to user roles and responsibilities.
•Actively contributed to the evolution of technical solutions, ensuring continuous improvement and alignment with emerging industry trends.
Environment: Microsoft Dynamics 2016, 2015, MS workflows, MS plugins, C#, .Net Framework 4.5.2, Visual Studio 2017, Web API, SSIS, SSRS, CRM SDK, SQL Server 2014, HTML, JavaScript, jQuery, CSS, Bootstrap, Safe Agile.