Data Analyst

Hayley Gappy

West Bloomfield, Michigan

248-***-**** • ******@*****.*** • www.linkedin.com/in/hayleygappy PROFESSIONAL SUMMARY

Detail-oriented & creative professional with strong skills in business & data analytics, data visualization, & database management. Employs excellent time management, organization, communication, & problem-solving abilities. Seeking an entry-level role in technology or analytics to contribute to data-driven decision- making & to deliver impactful business results.

SKILLS

• Technical Skills:

o Microsoft Office 365 Suite: OneDrive Cloud, Word, Excel

(Various Advanced Functions & Add-Ins), PowerPoint, Outlook, Calendar, Teams, SharePoint, OneNote

o Google Suite: Drive, Docs, Sheets, Slides, Forms, Calendar, Mail o Graphic Design: Adobe Creative Suite (Lightroom, Illustrator, Photoshop, InDesign), Canva, Procreate, PhotoScape X o Website Development: Wix

o Wireframing: Figma

o Google Analytics

o Coding (Foundational): Excel VBA, HTML, SQL, SAS o Data Analysis, Design, & Visualization: PowerBI, Tableau, ERDPlus, Microsoft Access & Visual Studio (Visio)

o Project Management: Asana, Monday

o Social Media Management: Loomly, Buffer, Merticool, LinkTree, Instagram, Facebook, LinkedIn, Twitter, TikTok, YouTube, Snapchat, Pinterest

o Branding, Marketing & Digital Advertising: Constant Contact, MailChimp

o Professional & Creative Writing & Editing

• Soft Skills: Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Skills, Leadership, Multitasking, Organization, Problem Solving, Teamwork, Time Management EDUCATION

Oakland University – Rochester Hills, Michigan

Master of Science in Business Analytics September 2024 to December 2025 (Anticipated) Bachelor of Science in Business Administration, Management Information Systems Minor: Graphic Design September 2019 to April 2024

• GPA – 3.5 Dean’s List & President’s List

• Related Courses: Introduction to Databases & Data Sciences, Deep Learning & Text Analytics, Management Science, Solving Business Problems with IT

• Student Organizations: eBoard President - Association for Information Systems (AIS); eBoard Social Media Coordinator - Women in Business (WIB); Member - Chaldean American Student Association (CASA), Decision & Data Science Association, Be the Light Catholic Ministry, National Society of Leadership & Success (NSLS)

EXPERIENCE

Chai ACS – Remote

Data Specialist May 2025 to Present

Branding & Marketing Specialist February 2025 to Present

• Manage and optimize data systems and workflow tracking for grant management, improving operational efficiency and partner service delivery.

• Design and maintain a structured, replicable format for a weekly newsletter, updating content weekly and leveraging engagement metrics to guide strategy and improve outreach effectiveness.

• Develop and implement a cohesive brand kit and cross-platform marketing templates to ensure consistency in digital, print, and social communications.

• Execute data-driven growth strategies including website optimization, automation workflows, and analytics-informed social media management to enhance brand visibility and partner engagement.

ACS Mental Health – Remote

Data Analyst July 2024 to Present

• Analyze surveys & build informational databases using advanced Excel tools, including pivot tables, VLOOKUP, macros, Power Query, & conditional logic to interpret complex data & ensure accurate reporting.

• Apply data modeling techniques to create clear, actionable insights that support strategic planning & performance tracking utilizing dynamic charts & graphs.

• Develop & maintain dynamic Power BI dashboards & presentation visuals that communicate key metrics & drive data-informed decision-making.

• Coordinate administrative operations by streamlining scheduling, managing OneDrive team servers, organizing documentation, & handling cross-department data requests to optimize workflow efficiency.

Chaldean American Chamber of Commerce (CACC) – Farmington Hills, Michigan Administrative Assistant & Social Media Coordinator August 2023 to September 2024

• Assisted in administrative tasks, including membership management, phone inquiries, communications, office inventory, & support for special projects.

• Prepared detailed correspondence, reports, & presentations; coordinated office operations to ensure organizational efficiency.

• Managed & developed informational and event content across six social media platforms for three accounts, driving audience growth for three company pages.

• Assisted in planning & executing monthly events, ensuring smooth operations. Chaldean Community Foundation (CCF) – Sterling Heights, Michigan Data Analyst December 2022 to February 2024

• Utilized client data to answer organizational questions, aiming to improve client experience efficiency & effectiveness; identified trends & insights for data-driven decision-making.

• Designed & maintained dashboards & reports in Microsoft Excel to visualize key performance metrics & track business progress.

• Collaborated with cross-functional teams to gather business requirements & translated them into technical specifications for data projects; supported outreach marketing initiatives with the community outreach team.

• Applied statistical methods & machine learning algorithms to develop predictive models, enhancing forecasting accuracy; ensured data integrity through regular data cleansing, validation, & quality control procedures. Gappy Graphics – Remote

Founder & Freelance Graphic Designer May 2019 to Present

• Create & coordinate graphic design projects for clients, based on their preferences & recommendations.

• Run social media accounts & advertise the brand using Instagram, Facebook, & TikTok.

• Communicate between customers & vendors to complete projects & satisfy client expectations. Aqua Tots Swim Schools – Farmington Hills, Michigan Front Desk Staff Member May 2019 to August 2020

• Greeted & welcomed customers in a kind manner to create a positive atmosphere for both parents & swimmers.

• Provided an exceptional first impression for all who entered the establishment, smiling & creating conversation with clients.

• Coordinated & assisted in billing & class scheduling through the business’ online system.

• Communicated between parents & swim instructors to promote organization, structure, & the smooth running of classes. PUBLICATIONS

Chaldean News – Remote

Freelance Writer December 2023 to September 2024

• The Future of the Chaldean Community December 2023

• Growing in Faith June 2024

o Included in The Chaldean News' contribution to the Library of Congress

• Chaldean Convention: Church of the Martyrs Assembles in Gr& Rapids August 2024 o August 2024 Cover Story

o Includes recorded interviews of event organizers & attendees o Included in The Chaldean News' contribution to the Library of Congress

• A Guide to FAFSA: Navigating Financial Aid for Higher Education September 2024

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