Mental Health Customer Care
Resume:
C O N T A C T
C O R E
C O M P E T E N C I E S
S K I L L S
Office & Clinical
Administration
Patient/Client
Communication
HIPAA & OSHA
Compliance
Appointment & Calendar
Management
Insurance Verification &
Billing Support
Medical Records
Management
Microsoft Office & Data
Entry
Phlebotomy & Sample
Collection
Team Collaboration
Customer Care
Executive Presence &
Professional Etiquette
Phone (Cell)
443-***-**** (c)
242-***-**** (c)
Address
Nassau, Bahamas
***************@*****.***
https://www.linkedin.com/in/d-
kaza-burrows-cpt-6651a4267/
Versatile Administrative & Clinical Support Professional with over a decade of experience across hospitals, private practices, and customer-facing environments. Certified in Phlebotomy, Medical Administration, and Executive Presence, with direct exposure to emergency room settings and mental health facilities. Skilled in managing calendars, handling patient records, supporting procedures, and delivering excellent service in both medical and administrative roles. Dependable, detail-oriented, and adaptable—ready to add value in healthcare or operational settings.
P R O F E S S I O N A L S U M M A R Y
M U L T I F U N C T I O N A L O F F I C E & M E D I C A L A S S I S T A N T N O T A B L E A C H I E V E M E N T S
d’Kaza Burrows PBT
V E R S A T I L E » A D A P T A B L E » R E L I A B L E » D E T A I L - O R I E N T E D Successfully transitioned across multiple healthcare environments: OB/GYN, mental health, urology, ER, and general practices.
Certified in Executive Presence through Coursera, enhancing communication and leadership polish. Completed Coursera’s “Medical Administrative Assistants and the Healthcare Team” course, showing initiative in continuous learning. Maintained a steady upward career path, moving from customer-facing roles to more technical and specialized medical assistant positions.
Recognized as a dependable team member, consistently trusted with scheduling, intake, and sensitive patient data.
Balanced dual roles at times (e.g., working at a hospital while supporting private practices), demonstrating high stamina and professionalism.
Delivered quality care in mental health and ER settings, which require a high level of patience, adaptability, and discretion.
T R A N S F E R R A B L E S K I L L S
Customer Service Excellence – Sales and front desk roles have honed the ability to make clients feel seen, heard, and valued.
Multitasking & Prioritization – Balances administrative tasks with clinical duties efficiently. Team Collaboration – Works well with multidisciplinary teams—from nurses and therapists to administrators and insurance reps.
Executive Presence & Professionalism – Coursera training and real-world experience foster a composed, confident demeanor in any workplace.
Patient-Facing Communication – Able to translate clinical conversations into empathetic, clear language for patients and clients.
Emergency & Crisis Response – ER and mental health experience have sharpened the ability to remain calm and solution-focused in high-pressure settings. HIPAA & OSHA Compliance – Well-versed in confidentiality and health safety protocols across various medical environments.
Appointment & Schedule Management – Accustomed to managing multiple calendars, rescheduling due to emergencies, and optimizing appointment flow. Insurance Verification & Billing – Skilled in verifying coverage, collecting copays, and navigating reimbursement procedures.
Office Systems & Tech Tools – Proficient in Microsoft Office Suite, Google Workspace, EMR/EHR systems.
Certificate: Medical Administrative Assistants and the Healthcare Team Authorized by MedCerts May 2025 Covers healthcare team roles, front office procedures, confidentiality standards, and patient communication protocols. Certificate: How to Build an Executive Presence May 2025 Instructor Network/Starweaver Focused on developing leadership image, communication style, and professional influence in diverse workplace settings.
Certified Phlebotomist National Phlebotomy Certified (NPCE) CaringHandz 2021
Registered Behavior Technician Certification Behavior University 2017 Early Childhood Education (12 credits) – Sojourner Douglass College (2012–2013) High School Diploma – Atlantic College / Atlantic Interactive School of Learning
(2012)
R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T Q U A L I F I C A T I O N S
S Y S T E M S
Microsoft Office Suite
Google Platform
Electronic Health Records
(EHR):
• Familiar with Epic, Athena,
and CRISP for patient
records, documentation, and
coordinated care access
• Practice Management
Systems (PMS):
• Experience with
SimplePractice for therapy
appointment scheduling,
billing, and client
communication
W O R K E X P E R I E N C E
Administrative Assistant Breakthrough Therapeutic Concepts, MD Oct 2024 – Present Managed therapist schedules, confirmed appointments, and maintained accurate client records Provided front-desk support including phone triage, waitlist management, and calendar updates Assisted with billing, invoicing, and supply procurement for therapeutic services. Medical Assistant Chesapeake Woman’s Care, MD Apr 2023 – Oct 2024 Collected vitals, prepared patients, and assisted with OB/GYN exams and procedures Administered injections
(Tdap, Rhogam, Depo), drew blood, and ordered labs Maintained accurate patient records and supported exam room readiness.
Phlebotomist Luminis Health Doctors Community Hospital May 2022 – Present Performed safe and efficient blood draws, patient identification, and data recording Prepared and maintained clean, sterile environments and lab equipment. Front Desk / Medical Assistant We Care Family, MD May 2022 – July 2022 Welcomed patients, verified insurance, collected payments, and managed front desk procedures Administered B12 injections, conducted vitals and EKG tests.
Assistant Administrator Anne Arundel Urology, MD Aug 2021 – May 2022 Scheduled outpatient procedures, managed insurance verifications, and patient intake Acted as liaison between physicians and patients regarding medical directives Sales Associate Pandora, Annapolis, MD Apr 2021 – May 2022 Delivered exceptional customer service and sales support in a high-volume retail setting Managed transactions, maintained inventory displays, and promoted ongoing promotions.production.
Contact this candidate