Customer Service Technical Support
Resume:
KC
KONYA COUCH
***************@*****.*** 404-***-**** Austell, Georgia 30168
Customer Service and Private Sector Security Management also with 12 years' experience in retail and sales professional. Proven successful at improving customer and Employee retention rates and Growing revenue. Organized, motivated and hardworking with proficiency in a corporation-based environment. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Select communications systems
Customer service skills
Communication Systems
Telecommunications
Technical Support
Positive and friendly
People-oriented
Detail-oriented
Excellent work ethic
Retail merchandising experience
Exceptional time management skills
Interviewing skills
Time Management
Cash handling and management
VIP services
Guest services management
Social media networking
Strategic planning and analysis
Office and staff streamlining
Vendor interaction
Outstanding communication skills
Front office staff
Reporting
Concierge Services for private sector
security Marietta, GA
Dynamic Security Inc
07/2024 - Current
Developed and maintained a customer service system to ensure guest satisfaction.
Created promotional campaigns and activities in order to increase occupancy rates.
Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
Transworld Systems Inc. Kennesaw, Ga
Customer service representative
11/2023 - 07/2024
Documented all customer inquiries and comments thoroughly and quickly Coordinated between the billing department and customers to resolve problems
Processed cash and credit payments rapidly and accurately Responded to all customer inquiries thoroughly and professionally Referred unresolved customer grievances to designated departments for further investigation
Entered data promptly and efficiently with a 98% accuracy rate Summary
Skills
Experience
Placed special merchandise orders for customers
Greet customers in a timely fashion, while quickly determining their needs Answered customer questions about product availability and shipment times
Accurately logged all daily shipping and receiving orders Answered customer inquiries and provided accurate information regarding products and services.
Faneuil Kennesaw, Georgia
Customer service Representative
10/2021 - 11/2023
Responsible for greeting customers in a timely fashion while determining their needs
Document all customer inquiries and comments thoroughly and quickly Coordinated between the billing department and customers to resolve any and all problems
Processed credit card payments rapidly and accurately responded to all customer inquiries thoroughly and professionally
Referred unresolved customer grievances to the designated departments for further investigations
Entered data properly and proficiently with a 98% accuracy rate Processed service orders to insure customer services were accurately working
Dynamic Security inc Atlanta, Georgia
Operations Manager
01/2017 - 05/2022
Responsible for the supervision of 685 over Officers, as well as maintaining the client facilities in the North Georgia Area
These responsibilities include, but are not limited to, recruiting, interviewing, shift scheduling, and managing all security personnel, coordinating over 2,000 hours of vacation and 19,000 hours of operations at the sites, cumulatively
At times, I am required to coordinate among the field supervisors, how to best address vacancies at the client facilities
I am responsible for the investigation of any complaints or grievances filed against our officers, as well as maintaining contact with our clients to ensure satisfaction with the performance of our officers Plainfield High school Plainfield, New jersey
High School Diploma
01/2003
Call Select communications systems
Customer service skills
Communication Systems
Telecommunications
Technical Support
Positive and friendly
People-oriented
Detail-oriented
Excellent work ethic
Retail merchandising experience
Exceptional time management skills
Interviewing skills
Time Management
Education and Training
Skillsspecializations
Cash handling and management
Contact this candidate