Customer Service Machine Operator

Jeffrey Hope

*************@*****.*** * +1-470-***-**** * Riverdale,GA 30274

Objective

Dedicated and service-driven hospitality professional with over six years of experience in luxury hotel and high-end retail environments, specializing in customer service, housekeeping, facilities support, and food and beverage operations. Proven ability to uphold the highest standards of cleanliness, guest satisfaction, and service delivery in fast-paced, detail-oriented settings. Experienced in seafood service and food handling, with a strong interest in transitioning into a focused role within the Food and Beverage Department. Seeking to leverage my background in premium hospitality settings to contribute to a world- class guest experience.

Work Experience

Banquet Houseman/ Server/Guest Services Bellman

Loews Atlanta hotel-Atlanta, GA

May 2022 to Present

To ensure consistent well-designed meeting areas which focus on proper meeting table set-ups and proper set-ups of various configurations, per clients instructions how ever events and set-ups may evolve. Welcome guests upon arrival process, assisting with luggage and concierge recommendations in te Midtown area. Responsible for the guest experience and infoming them about the property accomdations and services.

Amazon Delivery Driver

Parkline Logistics-East Syracuse, NY

September 2021 to November 2021

Responsible for reporting to the office to get assigned delivery locations and assigned keys to delivery van, pick-up packages, and deliver.

Aerotek Temp employee (machine Operator)

AEROTECK TEMP AGENCY-East Syracuse, NY

November 2019 to December 2019

Responsible for operating three machines ensuring quality control, bar stocks are loaded, troubleshooting if any issues, making sure all machines are operational and working at their full capacity. Screw Machine Operator

Eaton Crouse Hinds-Syracuse, NY

December 2017 to November 2019

Ensuring various machines are operating productively consistently by keeping bar stock loaded, tooling properly set, if issues trouble shoot and fix problem, also received certificate in safety awareness, precision measuring with tools such as calipers, micrometers, depth mics, and gages. Client Representative

Syracuse Marketing Acquisitions-Syracuse, NY

June 2016 to September 2016

Responsible for reporting to the office getting assigned locations where i engage face to face with customers promoting client products and services.

Molding Operator/inspector

Berry Plastics-Solvay, NY

September 2014 to May 2015

Responsible for ensuring the operation of three assigned molding machines, ensuring quality control, and packing

Sales Representative

Wal-Mart-East Syracuse, NY

October 2013 to December 2014

Responsible for ensuring exceptional customer service and hospitality to all customers assisting in finding products, stocking, loading, and unloading shipments. Aide-Attendant/ Housekeeping(E.S.)

Crouse Hospital-Syracuse, NY

January 2010 to October 2013

Responsible for cleaning, sanitizing, and disinfecting all assigned areas such as patient and non-patient areas which includes bathrooms, offices, nurses stations, break rooms, operating rooms, conference rooms. Responsible for floor care, vacuuming and shampooing carpets, buffing, stripping, mopping, and dry mopping floors. Responsible for ensuring all machines and equipment are clean and in good operational condition, ensuring that all areas are stocked with their appropriate products. Responsible for all garbage removable and taken to designated areas, as well as setting up and breaking down conference rooms.

Nutritional aide/Dietary

Crouse Hospital-Syracuse, NY

May 2009 to January 2010

Temp ( stock person)

First Choice Staffing-Liverpool, NY

October 2008 to March 2009

Assembler, Line Worker, Machine Operator

First Choice Staffing-Liverpool, NY

March 2008 to August 2008

Machine Operator/Assembler

P.P.C-East Syracuse, NY

January 2005 to February 2008

Education

GED in New Jersey

State Board

Skills

• Calipers

• Micrometer

• Quality Inspection

• Machining

• Blueprint Reading

• Manufacturing

• Quality Assurance

• Tooling

• Sales

• Customer service

• Microsoft Word

• Data Entry

• Precision Measuring Instruments

• Mechanical Knowledge

• Coordinate Measuring Machine

• Assembly

• Floor Care

• Facilities Maintenance

• Forklift

Certifications and Licenses

Serve Safe

Food Handler Certification

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