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Customer Service Store Manager

Location:
Willow Grove, PA
Posted:
July 07, 2025

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Resume:

Brian F Duncan

Willow Grove, PA 215-***-**** ***********@*****.***

Results-driven and versatile leader with a strong track record in staff recruitment, training, and retention. Known for fostering high-performing teams and consistently inspiring outstanding customer service and satisfaction. Proven ability to exceed sales targets, supported by a data-driven approach and a keen eye on emerging online sales trends.

Experience

STORE MANAGER NAPA NOVEMBER 2022 – JANUARY 2024

· Recruited, hired, trained, and coached more than 20 staff members on customer service skills, automotive knowledge, and parts selection for retail and commercial sales.

· Reduced costs by 7% through controlling overtime, operational efficiencies, and reduced waste.

· Consistently exceed monthly in-store sales goals by a minimum of 10% via training staff on upselling techniques and store remodeling to get more merchandise out of the back room. MANAGER ADVANCE AUTO PARTS APRIL 2016 – NOVEMBER 2022

· Created a cross-training initiative ensuring counter, warehouse and driving staff members were able to perform confidently and effectively in all positions.

· Grew customer based and internet sales by 12% through interactive promotions.

· Introduced curbside service due to the pandemic. Implemented daily staff daily health and safety protocol standards compliance training program throughout Covid.

· Reduced shrink by 7% through awareness training for staff.

· Conducted monthly safety inspections and chaired the Safety Committee. TEAM LEAD DRIVELINE RETAIL MERCHANDISING FEBRUARY 2009 – APRIL 2016

· Led a team of 25 or more in arranging merchandise and promotional displays, ensuring alignment with design plans and company standards.

· Collaborated with store management to implement effective merchandising strategies that enhanced product visibility and customer engagement.

· Maintained a record of high-performance standards through diligent execution of assigned projects. Effectively communicated concerns and challenges to corporate partners. MULTI-UNIT MANAGER 7-ELEVEN CORPORATION JANUARY 2012 – DECEMBER 2015

· Managed daily operations across various retail locations, achieved sales growth and adhered to budget constraints resulting in surpassing projected controllable earnings. Increased sales by 30%

· Enhanced staff performance and ensured strict adherence to food safety regulations, leading to a notable uptick in sales and a decrease in product loss within high-density urban environments.

· Executed human resources functions as well as ensuring staff development and the achievement of high service standards resulting in above average internal promotions.

· Directed merchandising selection and placement in each individual store to maximize turns and profitability for each individual location.

· Improved customer satisfaction by 22%

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Skills & Abilities

1. Accounting & Budgeting

2. Proficient with Point Of Sale (POS) systems

3. Excellent interpersonal and communication skills 4. Profit & Loss reports

5. Leadership

6. Team Building

7. Time Management

8. Facilities Management

9. Fleet Management

10. Poised under pressure

11. Experienced in most retail

positions

12. Fun and energetic

13. Inventory control

14. Strategic Planning

15. Project Management

16. Succession Planning

17. Dispatching

18. Scheduling



Contact this candidate