Customer Service Data Entry
Resume:
Tiffany Rose Williams
Customer Service/ Criminal Justice Graduate
Warren, MI 48091
*************@*****.***
Professional Summary
CUSTOMER SERVICE PROFESSIONAL EXPERIENCED IN OFFERING EXCEPTIONAL SERVICE TO CUSTOMERS IN A FAST-PACED WORK ENVIRONMENT. SUCCESSFUL IN SOLVING CUSTOMER GRIEVANCES WITH SOLID COMMUNICATION AND INTERPERSONAL SKILLS. EXPERIENCED IN CLERICAL,DATA ENTRY,CASH HANDLING EXPERIENCE AND PROVEN ABILITY TO MEET DEADLINES WITH EXCELLENT PROBLEM-SOLVING SKILLS
Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Front Desk Receptionist
Liberty Income Tax-Hazel Park, MI
January 2022 to Present
Customer Service specialist first point of contact.
• Specialize in engaging with clients clarifying and processing Income Tax documents:with access to IRS databases, conduct financial services, sales of products, record keeping, maintenance of customer files and customer correspondence.
• Answer, transfer and handle incoming/outgoing calls in busy call center.
• Utilize databases scripts and update sensitive client information, Responsible for employment and termination process managing up to 10 individuals daily. Effectively managing the office with clerical and customer services on daily basis.
Call Center/Patient Services
St. John Ascension Hospital-Warren, MI
March 2015 to March 2023
Essential duties and responsibilities include interaction with coworkers in Call center-clerical duties: Ensure production and Safety of Services.
• Computer literate, data entry, and processing. Assisted on Tray line, Cashier, Room Service and other areas of department.
• Serviced mentally disabled patients with food selections and Special case needs.
• Serviced customers and patients in an efficient manner with the ability to resolve conflict and concerns. Knowledge of medical terminology and case management. HOME HEALTH AIDE
State of Michigan-Warren, MI
1999 to March 2019
1999 - CURRENT
Provide organization and structure to patients working collaboratively with nurses on home case management. Patient observation, Housekeeping, Transporter and Administer medications. Computer and medical terminology experience.
Education
Bachelor's in Criminal Justice
BAKER COLLEGE-Clinton Township, MI
June 2015 to Present
Skills
• Conflict Management (10+ years)
• Case Management (10+ years)
• Communication Skills (10+ years)
• Customer service (10+ years)
• Microsoft Excel, Word, Powerpoint (10+ years)
Certifications and Licenses
Drivers License
Additional Information
.SKILLS
A Criminal Justice graduate: computer literate with excellent interpersonal, organizational, communication and data entry skills. Experienced in working in a fast paced environment. Ability to effectively solve problems collaboratively and independently. TIFFANYROSE WILLIAMS
7019 FORD WARREN MICHIGAN 48091
*************@*****.***
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