Customer Service Data Entry

PROFESSIONAL PROFILE

Well-organized professional backed by accounting, administrative, data entry, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Customer Service Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD- 10-CM HCPCS CPT)

EDUCATION

Associate of Science Degree - Medical Billing and

Coding

Ultimate Medical Academy

HIPAA Essentials for Healthcare Professionals

Certificate

Ultimate Medical Academy

Introduced to the following concepts:

Phyllis Trivett

404-***-**** 202 Pinetree Lane, Defuniak Springs, FL 32433 ************@*****.***

• High Academic Honors Recognition / Honor Roll.

• Function independently with minimal direction and guidance.

• Pay close attention to detail for accurate and compliant documentation.

• Prioritize and manage workload to meet deadlines.

• Effectively apply critical thinking to solve unanticipated issues.

• Communication Platforms – Zoom, MS Teams.

• Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint. Jan 2025

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

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Electronic health records systems and healthcare claims preparation and submission processes.

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Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

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WORK EXPERIENCE

Administrative Assistant / Cash Office Associate / Customer Service - Retail

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Lowe's Home Improvement

Dedicated time to family care -

Focusing on the upbringing of my children

Data Clerk -

Internal Revenue Service (IRS)

Bookkeeper

Maria Estella Lorenzo, CPA

Additional work experience includes working for a Certified Public Accountant Reviewed bank statements, checked memos, and performed data entry and bookkeeping duties Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

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• HIPAA rules and regulations related to patient information privacy and security. Nov 2014 Jun 2020

Fort Walton Beach, FL

• Counted registers for accuracy and prepared registers for daily use.

• Kept track of money in the safe and completed sales reports.

• Performed additional duties to assist store management.

• Handled inbound calls for customer calls who had issues with product delivery.

• Resolved customer issues and helped out at the front counter when needed.

• Adhered to policies, procedures, and guidelines and provided excellent customer service.

• Assisted Management as needed including the store manager. Jun 2006 Nov 2014

Mary Esther, Fl

Sep 2004 Jun 2006

Atlanta, GA

Managed the organization & analysis of 1040 forms, carefully inputting tax information using tax software, including income data, deductions, & dependents

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Maintained logs of activities and completed work and stored completed documents in appropriate locations.

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Ensured regulatory compliance by meticulously following industry standards to safeguard confidential information

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Jackson Heights, NY

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