Customer Service Manager
Resume:
C P
Carmen Planadeball
Professional Summary
As a seasoned sales and customer service expert, I bring a passion for delivering exceptional experiences to drive loyalty, retention. and revenue growth. With a strong background in communication and negotiation, I excel at building strong relationships with customers, colleagues, and staff at all levels. My expertise in training, managing and mentoring teams enables me to foster a positive work environment and drive business success.
Accomplishments
Founder of the Puertorrican Chamber of Commerce of Central Florida. President of the Osceola County Puertorrican Chamber of Commerce in 1993. Promoted from Rental Car Agent to Customer Service Manager to later becoming The Southeast Regional Sales and Customer Service Manager for General Rent a Car in 1990. Brought a 20% extra Revenue for the company. Top Producing performer (Timeshare) at Silver Lake Resort in 1992. Sales Manager of the year for Silver Lake Resort in 1994. and later Promoted to Director for the Hispanic Line in 1995. Promoted from Sales Executive to Senior Sales/Closer at Wyndham Vacation Resorts at Wyndham Riomar Resort PR in 2011. The Southeast Region became First in Sales for Entire company, thanks to our Sales team in Puerto Rico.
Work History
Realty Hub - Realtor
Orlando, FL
02/2019 - Current
Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
●
Streamline contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
●
Follow-up with escrow process, coordinate contingency removal of property inspection and maintain a timely closing of escrow.
●
**************@*****.***
Orlando, Florida 32824
Skills
● Strong Negotiation Skills
● Property Management
Excellent Communicational Skills in
both English and Spanish.
●
● Staff management
● Computer Literate.
● Marketing.
● Sales presentations
Public Relations- TV and Radio
Experience
●
Education
Valencia East Campus
Orlando FL
Took Courses in Business
Communications/Management
Recinto Universitario De Cayey UPR De
Puerto Rico
Cayey, PR
Social Sciences
Stratmar Financial Services - Assistant Sales Manager Orlando FL
01/2019 - 10/2022
Grand Homes Florida and Realty and Management LLC - Real Estate Broker Assistant
Orlando
10/2013 - 02/2019
Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
●
Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
●
Trained new hires and Educated them on product knowledge, enhancing their ability to sell confidently and successfully close deals.
●
Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
●
● Employee Scheduling and Inventory Control.
● In charge of Sales Executives Monthly Performance Reports. The Orlando Crew always met and exceeded sales quotas. Instrumental in the ability to open 5 more Kiosks for Barclays Bank Credit card, at other airports to include Las Vegas Nevada, Hartford Connecticut, Los Angeles California, New York, Laguardia as well as a second kiosk at the Orlando International Airport.
●
Scheduling appointments. Offering investment advice. Conducting research. Replenishing office supplies, screening over 30 phone calls, processing transactions, and solving customer issues. financial expertise, customer service, attention to details, decision making, conflict resolution, and computer competences.
●
Kept broker and Realtors, informed of relevant industry news, trends, and market developments to facilitate strategic decision making.
●
Facilitated seamless transactions by liaising with attorneys, inspectors, appraisers, and other involved parties.
●
● Hired and Trained Real Estate Agents.
Contributed to the growth of the agency's clientele through excellent customer service and referral generation through the Production of the Spanish Radio Show La Frontera.
●
Contact this candidate