Help Desk Inbound Calls

David Sanders, IT Professional

**** ***** **. ********* **. 37218

615-***-**** ************@*******.***

Enrolled in MS-School of Applied Computational Sciences

at Meharry Medical College

SUMMARY

•Performed Security Administration for Department of Human Services, providing access to RACF Mainframe, TCSES and Child Support System, overseeing Help Desk Maintaining Statewide Database of user IDs. Answering inbound calls from all 95 counties across Tennessee. Successfully implementation of agency program, policies and evaluation of the Supplemental Nutrition Assistance Program (SNAP) Unit.

Produced PowerPoint presentation on soft skills for client and scheduled appointments.

•Banner conversion and data migration of SunGard Higher Education software. Successfully implementation and deployment of ERP Systems with full project lifecycle. Banner HR, Advancement, FR and Student Modules, Upgrades and patches to an Active batch environment, produce reports setup workflows and write query.

•Work with user group to produce reports, workflows and data cleanup prior to uploading into Oracle tables. Trained end-users (Faculty, Staff and Student).

Creating basic formulas and micros. Develop PowerPoint presentations in Training of Clients. Manual testing of test cases and test scripts for new Labor System. Training team members on use of new system.

•Soft Skills Training with focus on Communication and Teamwork.

•Successfully setup Windows NT server with ISDN lines to offsite clinic

•Proficient in MS Office Products, Excel, Word, Outlook, PowerPoint and dashboard.

SKILL SETS

•Data Science Research

•ERP Implementation with full project lifecycle

•Oracle Database 10g

•Oracle Reports Developer

•Crystal Reports

•SSRS (SQL Server Reporting Services)

•SQL, PL/SQL, ISQL, SQL*Plus, SQL*Form

•Visual Basic

•MS Office Products (Word, Excel, PowerPoint, Project, etc.)

PROFESSIONAL EXPERIENCE

2022 - retired

2015 – PRESENT Driver UBER/LYFT/FedEx

• Maintain 4.97/5.0 Ratings for Excellent Service

2008 – 2/2015 TN Department of Labor and Workforce Development Career Specialist

•Soft Skills Training with a focus on Communication and teamwork.

•Produced monthly Excel reports of client intakes, Creating basic formulas and micros

•Manual testing of test cases and test scripts for new Labor System. Training team members on use of new system.

•Develop and presented PowerPoint presentations in training clients

•Successful implementation of agency program/policies evaluation through Case Management work.

David Sanders, IT Professional

3214 Resha Ln. Nashville TN. 37218

615-***-**** ************@*******.*** www.linkedin.com/in/sandersddav2

2003 – 2007 Tennessee State University

Reporting Analyst III

•Successfully implementation of ERP Systems with a full project lifecycle

•Conversion and data migration of SunGard Higher Education Systems. Worked with user group to produce reports, workflows, and data cleanup prior to uploading into Oracle tables.

•Worked with MS Project, SSH, SQL-Plus, SQL-Loader and Converter tool kit and UNIX

•Provided support for administrative Banner systems on Oracle 10g Databases and dashboards. Consult with and Training Faculty, Students and Staff.

•DBA support creating table spaces and setup access for users.

•Proficient in MS Office Products, FTP, Ad-Hoc Query, SQL Scripts, SQL-Plus and ISQL

2001 – 2003 TN Department of Human Services

IT System Analyst II

• Performed Security Administration for Department of Human Services, providing access to RACF Mainframe, TCSES and Child Support System, overseeing Help Desk Maintaining Statewide Database of user IDs

1982 – 2000 Meharry Medical College

MIS Manager & Programmer/Analyst

•Maintained Administrative systems with upgrades and patches in an Active batch environment.

•Maintained Production Environment: VAX/VMS, running Payroll, Procurements and producing reports for AP, Gift processing and Student Registration

•Cobol Programmer, Z-Writer and Focus programming report writer

•Systems Manager and support for Meharry campus

•Consulted with Faculty, Students and Administrative staff on all IT functions of the College and Clinics.

•Administrative application for (ADS, FRS, HRS and SIS) – Oracle DBA for Blackbaud Raiser’s Edge System Crystal reports.

•Managed first installations of IT system for School of Dentistry Clinical and Procurements Systems, trained Faculty, Student, and Staff on system usage and office processes in clinical systems. FTP and Ad-hoc query.

•Led projects for deployment of Medical School and clinical System creating SQL Reports, Patients Billing, and Insurance Claims. Production Environment: VAX/VMS, running Payroll, AP, Gift processing and Student Registration

EDUCATION

•Enrolled in MS-School of Applied Computational Sciences at Meharry Medical College

•Bachelor’s Degree in management human Relations Trevecca University Nashville, TN

•Associate Degree in Business Data Processing Technology Nashville State C. C. Nashville, TN

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