Human Resources Resource

Adrianne Dill

302-***-**** *************@*****.*** Bear, Delaware

Dedicated and results-oriented professional with a Bachelor’s Degree in Organizational Leadership with a minor in Human Resource Management. Skilled in operations management, employee development, and process improvement with a passion for fostering effective communication and implementing

meaningful workplace strategies. Proven expertise in designing and implementing operational policies

and procedures, with a strong focus on continuously evaluating business needs to drive improvements and maximize performance. Served as a core team leader on key projects and currently Chair of the Black Employee Network at Amazon.

Six Sigma

Customer Experience

Staff Training/Supervision

Process Improvement

Vendor Coordination

Team Building/Leadership

Brand Loyalty

Kaizen

Visual Merchandising

Franchise Policy Compliance

Inventory/Shrink Control

Market Trend Research

Workplace Diversity

Mentor

DEI Chairman BEN

Performance Evaluation

Human Resources

Ordering/Purchasing

Management Scheduling

Loss Prevention/Safety

Strategic Planning

Professional Experience

Area Manager II, Operations

Amazon, Middletown, DE

July 2023 – Present

●Lead large-scope projects with site, regional and global impact.

●Manage safety, quality, productivity and customer delivery promises.

●Create and implement productivity plans through forecast reviews, determine productivity requirements, and partnering with other leaders to balance loads for all inbound, outbound and trans-out logistics.

●Collaborate with all support teams including Safety, Ops integration, Loss Prevention and Human Resources to meet business objectives.

●Partnered with local organizations including the school district, youth organization groups and elderly care facilities for community outreach as the Chair of the Black Employee Network.

●Support, mentor and motivate the tier 1 through Level 5 workforce to keep the Amazon customer delivery promise.

●Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the networks.

Area Manager Intern

Amazon, South Gate, CA

June 2022 – August 2022

●Oversaw operations with 30–80 associates, ensuring efficiency and adherence to safety protocols.

●Trained associates on inventory management software and process optimization techniques.

Problem Solver / Process Guide

Amazon, Middletown, DE

November 2020 – June 2023

●Address and resolve problems such as misrouted totes, incorrect shipments, unscannable items, and discrepancies in inventory.

●Work closely with various departments, including Inbound, Outbound, and Inventory Control, to ensure seamless operations.

●Maintain accurate records of issues and resolutions to inform future process improvements.

Store Manager

A Pea in the Pod, Corte Madera, CA

June 2018 – January 2020

●Foster a client-first culture, ensuring each "Mom2Be" receives personalized attention and styling advice.

●Provide ongoing coaching to enhance product knowledge, sales skills, and customer service excellence.

●Act as a liaison between the store and corporate teams, communicating feedback and insights to drive business success.

●Oversaw inventory management, stock replenishment, and visual merchandising to align with brand standards.

●Represent the brand in local events and community outreach, strengthening customer relationships and brand presence.

Assistant Manager

Aldo, Emeryville, CA

August 2017 – June 2018

●Assist in recruiting, training, and mentoring team members to foster a collaborative and high-performing environment.

●Promote brand initiatives and deliver a customer-obsessed omni-channel experience to maximize personal and store sales.

●Oversee daily store activities, including opening and closing procedures, inventory management, and visual merchandising to ensure the store is well-stocked and organized.

●Handle point-of-sale (POS) transactions and cash handling, ensuring accuracy and efficiency in all financial dealings.

●Ensure all team members comply with company policies and procedures, maintaining a safe and secure store environment.

Sales Lead

White House Black Market, Newark, DE

November 2012 – July 2017

●Establish and communicate clear performance standards, holding both the team and oneself accountable for achieving brand and sales objectives.

●Maintain knowledge of current sales and promotions; present and display merchandise accordingly.

●Ensure adherence to merchandise handling and loss prevention standards.

Education

Wilmington University

New Castle, DE

Bachelor of Science in Organizational Leadership – Minor in Human Resource Management Graduated Summa Cum Laude, June 2023

●GPA: 3.8 Dean's List

●Extracurricular: Society for Human Resource Management Chapter

●Human Resource Management Certification, December 2021

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