Customer Service Front Desk

Glenwood Springs, CO ***** 970-***-**** *****************@*****.*** WWW: Bold Profile

LESLIE NAUGLE

Highly motivated and tech-savvy professional with a strong background in customer service. Passionate about technology and eager to contribute to a dynamic and innovative work environment. Known for the ability to quickly grasp new concepts and apply creative problem-solving skills. Seeking a career opportunity that allows leveraging interests in technology and customer service to drive impactful results. PROFESSIONAL

SUMMARY

SKILLS ● Attention to detail focus ● Customer service

● Problem-solving acumen ● Proficiency in Microsoft office

● Google docs ● Relationship building

● Strategic planning ● Innovative thinking

● Quick Learner Aptitude

STORE ASSOCIATE/ KEY HOLDER 01/2020 to 01/2025

Basalt Printing

FRONT DESK TEAM LEAD/MANAGER 01/2017 to 01/2020

Glenwood Hot Springs Resort

WORK HISTORY

● Proficient in computer technology and programs

● Troubleshot technical issues efficiently to minimize delays in project completion times.

● Trained new staff on operating printing machinery

● Customized printing solutions for clients, meeting specific needs and preferences.

● Collaborated with design team to ensure accurate and high-quality final products for clients. Managed multiple projects simultaneously while maintaining strict attention to detail and meeting all deadlines.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

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● Day to day management of the Front Desk agents

● Hiring and training new agents

Compiling and monitoring reports, booking contracted vacation companies and executing inventory a

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Monitoring guest reviews and executing plans with other managers to guarantee the best experience for guests

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FOUNDER 09/2015 to 07/2017

Thin Lezzly Productions, Austin, Texas

ASSISTANT VENUE MANAGER 12/2015 to 03/2017

Lamberts Austin, Austin, Texas

CO-FOUNDER 01/2010 to 01/2015

Frenchie Smith Records, Austin, Texas

PRODUCER ASSISTANT 01/2008 to 01/2009

The Bubble Studio

Monitored website, front desk computer program, printers, phone systems and network and coordinate with tech. department conveying issues.

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● Accomplishments: Promoted after one year

● Established trusted relationships with local venues in order to book events regularly Extensive marketing and event promotions through several publicity and social media outlets

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Planned and executed events with undeniable bills to entertain concert goers with the intention to showcase talented musicians and eclectic vendors, while making the venue a significant amount of revenue

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Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.

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Collaborated with internal departments to deliver comprehensive event solutions tailored to client needs and expectations.

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● Help maintain a smooth experience for musicians and concert attendees.

● Managed venue schedules, ensuring optimal utilization of space and resources. Accomplishments: Established a trusting relationship with venue's manager and by being a significant help means that Lamberts general manager is happy with the management of the venue

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Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.

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A&R, PR, online presence, networking and marketing, overseeing booking, artwork, merchandise, tour booking, and management

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Developed marketing materials and campaigns to boost brand awareness and customer engagement,

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Accomplishments: Successful showcases and tours including official and un official SXSW and CMJ concerts

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Record releases with bands such as The Boxing Lesson, Smoke And Feathers, Scorpion Child, and Purple which for a few have progressed significantly in the industry

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Secured lucrative partnerships by establishing strong relationships with key industry players.

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Assisted in audio engineering duties such as microphone placements, wrapping/organizing cables and maintaining audio gear

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● Basic duties included booking bands to the studio and other administration work

● Accomplishments: Gained knowledge of studio management

● Gained experience of audio engineering with a professional music producer Colorado Mountain College, Glenwood Springs, CO

Cyber Security, Information Technology, Expected in 04/2025 Media Technical Institute

audio engineering techniques, music business, music theory, 01/2008 Majored in audio engineering technology/techniques on both analogue and digital audio equipment.

EDUCATION

INTERESTS Dj, art, welding, modeling, acting, dance.

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