Customer Service Representative

Kiaum Harrison

Customer Service Representative

Address: Baytown, TX 77520

Phone: 713-***-**** - Email: *********@*****.***

Professional Summary

Forward-thinking Healthcare Customer Service Representative with a strong drive for achieving excellence in patient support and service delivery. Proactive in addressing patient inquiries and resolving issues with articulate communication skills. Assertive in coordinating with medical professionals to ensure seamless patient experiences. Dedicated to pursuing quality and efficiency in all interactions.

Experience

Healthcare Customer Service Representative

October 2022 to June 2025

Elevance Health - Remote

Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.

Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Determined charges for services requested and arranged for billing.

Assisted customers in navigating through various web pages on the company's website during their purchase process.

Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Call Center Representative

October 2018 to October 2022

HGS - Remote

Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.

Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.

Proficiently handled high call volumes while maintaining quality service standards.

Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.

Identified opportunities for process improvement within the department that would enhance customer satisfaction levels.

Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.

Customer Service Representative

December 2014 to October 2018

Lee College Baytown Book Store - Remote

Handled customer complaints and inquiries in a courteous and efficient manner.

Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

Developed strong customer relationships and loyalty through effective communication.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Responded to telephone inquiries and complaints following standard operating procedures.

Greet customers by name and display respectful attitude, helping develop rapport with customer base and build lasting relationships.

Addressed customers courteously using suitable methods and problem-solving skills.

Utilized problem-solving techniques to identify solutions for complex customer inquiries.

Customer Service Cashier

May 2009 to December 2014

Murphy USA

Maintained high standards of customer service during high-volume, fast-paced operations.

Performed store opening and closing duties as required.

Built positive relationships with customers by providing friendly and helpful service.

Maintained cleanliness at the checkout area by wiping down counters and sweeping floors.

Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.

Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.

Education

High School Diploma

Skills

HIPAA compliance

Empathy and patience

Patient confidentiality

Call center experience

Claims processing

Stress tolerance

Insurance verification

Data entry proficiency

Appointment scheduling

Medical terminology

Follow-up skills

Policy adherence

Medical billing

Referral coordination

Customer service

Active listening

Time management

Data entry

Problem-solving

Critical thinking

Customer relations

Decision-making

Computer proficiency

Team collaboration

Complaint handling

Call center operations

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