Customer Service Data Entry

Kristel Levites

813-***-**** **************@*****.***

OBJECTIVE

To attain a position at a team-oriented business that promotes my customer service aptitude while expanding company-wide knowledge goals.

SKILLS PROFILE

● Bilingual – Fluent in both English and Spanish.

● Attention to detail.

● Excellent multitasking ability

● Work proficiently in a fast-paced environment.

● Professional speaking etiquette.

● Consistently maintain a positive attitude.

● Excellent persuasion techniques.

● Experience with Microsoft Office products. (Word, Excel)

● Experience with E-Subro Hub

EMPLOYMENT HISTORY

Subrogation Specialist, Bell LLC- Tampa, FL 01/16/2014- 05/03/2024

● Received, Made outbound calls to claimants, businesses, and Insurance companies.

● Handled various payment methods.

● Verified contact information was current.

● Properly document claims files.

● Advised and negotiated with claimants, insurance companies and TPA’s.

● Handled inbound calls.

● Followed up with various payment arrangements.

● Send letters of default for failure to pay.

● Learned various state laws regarding insurance, accidents, and liability.

● Reviewed police reports, legal and medical bills, etc.

● Sent support documents by mail, email to claimants, businesses for their commercial drivers, insurance companies and attorneys through various methods.

● Electronically transmit subrogation demands via the E-Subro Hub to engage with insurance adjusters and efficiently manage claims.”

● Submit subrogation demands thru the E-Subro Hub Arbitration Forums to communicate with insurance adjusters and handle claims accordingly.

● Scanned all documents into the company database.

● Kept all “files” up to date and in compliance.

● Handled Commercial Auto Liability, Workers Compensation, General Liability / Property, Physical

● Damage and/or, Bodily Injury.

01/2017- 12/2017

Buckley Madole, P.C. - Tampa, FL

● Update internal processing systems

● Prepare Documents

● Process Forclosure documents

● Data Entry

● Document drafting

● Proof reading promissary note on Forclosures

Automotive Collections Specialist, JPMorgan & Chase- Tampa, FL 9/6/2011 — 10/4/2013

● Handled debit/credit transaction via phone.

● Kept customers informed about their account (due dates, late payments, possible repossession, and the cost of redeeming vehicle if repossessed).

● Kept all customer information up to date by verifying name, address, and phone number.

● Maintained privacy of accounts by verifying information. Took inbound & outbound calls handling.

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