It Support Social Media

Duval Thompson *** East **th St

Brooklyn, NY ****3

917-***-****

**************@*****.***

EXPERIENCE

St Johns Bread and Life, Brooklyn NY. —IT Assistant Intern Oct 2014 - Dec 2014

Jan 2015 - PRESENT

● Provide sta and client IT support for an Emergency Food Pantry serving 300k meals annually

● Troubleshoot client issues to ensure quick resolution and sta issues to ensure long-term solutions

● Support head of IT’s annual “Sponsor A Family” e orts

● Assist with the maintenance of St. John’s Bread and Life internal server and annual maintenance

● Manage an average of six IT interns annually through SJBL’s NPower Internship Program

● Replaced previous Digital Pantry System to newer updated version saving SJBL Over $90k

● Manages active directory

Independent IT Technician (Self), Brooklyn, NY

2009-Present

Conduct home visits to assist clients with the initial setup of their PCs or to fix faulty equipment

● Test client systems to ensure IT systems are running optimally

● Assist with upgrading and installing hardware and software systems

● Maintain or repair existing hardware and connected equipment EDUCATION

James Madison HS, Brooklyn — Diploma

September 2009 - June 2013

NPower, Brooklyn

2014 June - 2014 December

IT Fundamental

SKILLS

● Email. Filters,

folders, mail merge,

rules.

● Backup and Restore.

Cloud and Locally

● Social Media.

Facebook, Twitter,

LinkedIn, Instagram.

● Internet Browser.

Mozilla Firefox,

Internet Explorer,

Google Chrome, Edge

● Troubleshooting.

Assessment, system

knowledge, analytical

skills, testing, calm

mindset.

● OS. Windows OS

Mac OS, IOS, Android

OS, knowledge of

basic Linux.

● O ce 365, Google

Workspace

● Custom build

computers

PROJECTS

Pantry System

Help design the flow

of a pantry system.

Queue System

Setup a queuing

system to manage the

flow of tra c inside

the building.

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