Store Manager Customer Service

Joseph E. Naudus

Bristol, Connecticut ***** 910-***-****

**********@*****.***

A focused, results driven, resourceful, trustworthy professional with exceptional leadership and problem- solving skills as well as a proud reputation for delivering results by fostering and managing a successful team culture.

Exceptional sales professional with high ability to train and replicate results.

Strong Code of Ethics with an extremely high standard of integrity and honesty.

Excellent interpersonal skills with the ability to effectively communicate verbally and in correspondence.

Hardworking team player with a proactive approach to achieving goals and getting the job done.

Task-oriented self-starter who anticipates and takes initiative.

Effective trainer with great product knowledge and ability to teach who is always seeking to expand personal knowledge and growth.

Global thinker who identifies and develops new opportunities.

NAUDUS CORP DBA as SCHOOLEY MITCHELL

B2B Cost Reduction

President May 2021 to Present

Attain new clients

Present potential clients with savings proposals

Maintain relationships with clients

Look for and develop new potential income sources

Follow franchise guidelines

GENERAL NUTRITION CORPORATION

Worldwide Provider of Vitamins and Nutritional Supplements

Regional Sales Director March 2013 to April 2021

●Lead and direct a group of 27-31 stores with annual sales of more than $17 million which is one of the highest volume markets in the company. Oversaw 3 diverse underperforming markets and brought them to the top.

Cultivated, developed and trained entire current Senior Store Manager and Store Manager team

Established a strong customer service/ selling culture

Produced 3 Top Performing RSDs two of which now are RSD Trainers

Initiated strategic change in employee infrastructure to further productivity, profitability and compliance levels of the region

Helped develop and implement the Advanced Selling Program

Naudus Resume – Page 2

●Market includes some of GNCs highest volume and most profitable stores including many military stores. Under my direction, the region produced a consistent increase in areas of:

Comp sales annual growth of 25.15% over a 4 year trend

Improved Market Ranking from 81 to 15 in First Year

#1 Compliance and execution when Rolling out Membership Pricing

●Develop and implement strategic sales plans to exceed corporate goals. Ensure all company selling programs are implemented and utilized to help maximize profit margin and EBITDA.

● Effectively controlled shrink to one of the lowest in the company both from a percent (.09%) and dollars ($476 per store) standpoint YTD 2016. 2014-2017 Top Company Shrink Performer.

●Accountable for overall operations, staffing and merchandising of retail stores including the recruiting, training, and coaching of store managers.

GENERAL NUTRITION CORPORATION

Worldwide Provider of Vitamins and Nutritional Supplements

Senior Store Manager March 2010 to March 2013

●Led and directed a group of 6 to 8 stores with annual sales volume of more than $5 million.

Cultivated and trained the entire Store Manager Team and Sales Associates.

Established a strong customer service/ selling culture.

Initiated strategic change in employee infrastructure to further productivity, profitability and compliance levels of the region

Oversaw the training and development of all the region’s sales associates.

Market included some of GNCs highest volume and most profitable stores including many military stores. Under my direction, my market produced a consistent increase in areas of:

Key Performance Indicators.

Annual revenue.

3 Top 500 Stores

●Helped develop and implement strategic sales plans to exceed corporate goals. Ensured all company selling programs were implemented and utilized to help maximize profit margin and EBITDA.

●Assisted in opening 2 new stores.

●Conducted over 10 selling seminars with measurable result increases in KPI’s.

●Accountable for overall operations, staffing and merchandising of retail stores including the recruiting, training, and challenging of store managers.

●Responsible for providing leadership, executing corporate directives and developing strategies to maximize people development.

●Maintained inventory position within corporate guidelines. Maintained accurate on-hand counts, maintained accurate levels of inventory, and carry basic assortment as prescribed by GNC.

SUMMARY

TRAINING/SKILLS

EXPERIENCE

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