Customer Service Support

Tiara Monroe

Phone: 470-***-****

Email: ************@*****.***

Profile

Dedicated and experienced customer service professional with a proven ability to resolve customer issues efficiently, maintain high satisfaction levels, and build strong relationships. Highly organized, adaptable, and skilled in conflict resolution, problem-solving, and team coordination.

Customer Service Skills

• Exceptional Written and Verbal Communication

• Conflict Resolution and Problem-Solving

• Time Management and Self-Motivation

• Strong Multitasking Abilities

• Proficient in Customer Relationship Management (CRM) Tools

• Active Listening and Empathy

• Team Collaboration and Leadership

Computer Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• CRM Platforms (e.g., Salesforce, Zendesk)

• Email Management and Scheduling Tools

• Fast Learner

• Effective Time Management

Employment History

Remote Customer Service Representative

Various Companies (Remote)

July 2022 – Present

• Managed high-volume customer inquiries via phone, email, and chat, ensuring timely resolution and high customer satisfaction.

• Utilized CRM tools like Salesforce and Zendesk to track customer interactions and resolve issues efficiently.

• Provided empathetic, personalized support to customers, fostering strong relationships and loyalty.

• Assisted in developing training materials and onboarding new team members for remote operations.

• Identified opportunities for process improvements to enhance customer experience and service efficiency.

Customer Support Specialist

epiMediaGroup LLC, Marietta, GA

November 2020 – 2021

• Managed incoming customer inquiries via email and phone, resolving issues promptly.

• Maintained a professional and empathetic demeanor when addressing customer concerns.

• Collaborated with internal teams to provide accurate solutions and ensure customer satisfaction.

• Developed and implemented procedures to streamline customer support operations.

Publicist/Communication Coordinator

epiMediaGroup LLC, Marietta, GA

November 2020 – 2021

• Acted as the primary contact for clients, ensuring their needs were met and concerns addressed.

• Created and managed timelines to ensure customer satisfaction in project deliveries.

• Supported high-tempo operations with clear, consistent communication.

Contact this candidate