Customer Service Support

JENNY JONES

****************@*****.*** 334-***-**** Wake Forest, NC 27587

Dynamic customer support leader with a proven track record at Church Initiative, excelling in customer relationship management and data analysis. Expert in resolving complex issues and enhancing service processes, while fostering teamwork and collaboration. Recognized for developing effective training programs and maintaining high customer satisfaction levels.

Customer relationship management

Customer service

Data analysis

Multitasking Abilities

Problem-solving abilities

Teamwork and collaboration

Call center operations

Self motivation

Remote Desktop

Head Customer Support Associate Church Initiative - Wake Forest, NC 08/2007 - 05/2016 Resolved customer inquiries in a timely manner.

Analyzed customer service trends and created solutions to address them. Monitored daily performance metrics related to customer service operations. Offered guidance on how customers can use products more effectively. Assisted with training new team members on customer service procedures and policies. Developed strategies for resolving difficult customer situations. Responded to customer feedback and suggestions.

Identified opportunities to improve customer service processes. Collaborated with other departments to resolve complex issues quickly. Created detailed reports for escalated customer cases. Maintained records of customer interactions and transactions. Provided technical support to customers via phone, email and chat. Maintained positive working relationship with fellow staff and management. Children's Director First Baptist Church Daycare - Dothan, AL 05/2005 - 06/2007 Oversaw daily activities and programs to educate and socialize participants. Communicated with parents and fostered strong professional relationships. Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds. Worked with parents and staff to improve student behavioral and learning issues with proactive approaches. Determined allocations of funds for staff, equipment and authorized purchases. Recruited, trained and evaluated staff and recommended personnel actions for programs and services. Worked effectively in team environments to make the workplace more productive. Worked with cross-functional teams to achieve goals. University of Montevallo Montevallo, AL 05/2002 Summary

Skills

Experience

Education and Training

Bachelor of Arts: Mass Communication

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