Data Entry Customer Service

Angela Smith

*** ********* ****, ***. *** Macon, GA 31206

478-***-**** *************.****@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional with data entry experience backed by many years of clerical experience. Possesses administrative and collaborative skills. Committed to ensuring optimal client outcomes, proactively seeking to understand client needs, and providing high-quality customer service.

●Self-motivated, ensuring all tasks are thoroughly completed promptly.

●Strong written, verbal, and interpersonal skills for effective communication and documentation.

●Adept at managing time, coordinating details, and balancing competing demands.

●Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

●Video Communication Platforms – Google Meet.

●Microsoft Office Applications – MS Word.

CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2025

WORK EXPERIENCE.

Florida Police Benevolent Association – Lake Worth, FL 10/2008 – 08/2009

Verifying Operator / Data Entry

●Verified donations and entered received donations into the system with high attention to detail.

●Called the potential donor for address and donation amount verification, exceeding expected call limits.

●Maintained call logs of activities and entered received or not received donation information into the data system

Hospice of Palm Beach County – West Palm Beach, FL 05/2003 – 02/2005

Clerk/ Customer Service/ Data Entry

●Responsible for filing and updating records of all volunteers, keeping volunteer records up to date for HIPAA purposes.

●Assisted in volunteer training as directed by management

●Handled the incoming and outgoing mail for the volunteer office, ensuring it reached the desired parties.

Answer All Answering Service – Lake Park, FL 10/2000 – 09/2001

Answering Service Operator/ Customer Service

●Answered phones for businesses after hours, to take messages from clients and relay them to the proper people.

OTHER SKILLS:

Cash handling

Bank deposits/withdrawals

Switchboard operator

Appointment setting

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