Business Development Continuous Improvement

Timothy Edward Zeis

*******@*****.*** 859-***-****

www.linkedin.com/in/timzeis Florence, KY

Business Professional

A dynamic executive with extensive experience in operations and business development, including successfully leading the scaling of a business from $1M to over $1B. Proven track record of driving sustainable change by leveraging goal-oriented strategies, meeting customer needs, promoting employee well-being, and enhancing community engagement. Adept at fostering innovation, efficiency, and reliability to achieve superior bottom-line results.

Areas of Expertise

Situational Leadership

Passionate Curiosity

Continuous Improvement Mindset

Innovative Systems Builder

Relentless Service Focus

Financial Discipline

Strategic & Critical Thinking

Accountability

Effective Negotiation

Developer of People

Key Accomplishments

Drove efficiency, innovation, and enhanced value for customers and stakeholders at Catalyst for Change. I managed large teams and budgets, achieving best-in-class airport rankings and generating over $6M in annual benefits through process re-engineering. My leadership set new industry standards, improved performance, and implemented technology-driven solutions while overseeing a significant capital program and establishing a company-wide leadership and management development program.

With a passion for safety and security, I focused on the well-being of all stakeholders by improving safety through hazard identification, root cause analysis, and enhanced training. I advanced crisis response readiness with new programs and training, developed state drone regulations for airport control over FAA airspace, and created standardized policies and procedures for better compliance and enforcement. My experience includes managing federal, state, and local regulations and overseeing incident reporting, investigations, audits, emergency response planning, and business continuity.

Started as a part-time ramp agent at Comair and advanced through roles such as supervisor, trainer, manager, and director, eventually reaching the position of Vice President of Customer Services. I worked at the company from 1982 to 2010, overseeing operations and customer service divisions.

Career Experience

Game Changer Solutions, LLC., Kentucky 2019 - Present

President

Helps organizations address and solve business and operational challenges by transforming people, processes, and systems to enhance effectiveness and achieve superior bottom-line results. To drive better outcomes, provide expert insight into operations, plans, programs, and projects. Engage and develop teams to enhance critical thinking and problem-solving skills through continuous improvement, sound goal setting, and effective measurement systems. Identify and implement opportunities for increased productivity, efficiency, and accountability. Coach and motivate individuals to prioritize key objectives. Develops and delivers customized training programs on accountability, conflict resolution, crisis planning, safety systems, customer service, process improvement, situational leadership, program and project management, and front-line supervision.

Fractional COO for a family-owned business, overseeing growth from $22M to $30M in sales in three years.

Trained and developed multiple key leaders at all levels of the organization.

Improve business acumen through building or improving systems, performance management, mentoring, and professional development

Advance problem-solving and critical thinking using experience and effective tools and methods.

Identified and optimized business processes, resulting in significant ongoing savings and/or revenue growth.

Kenton County Airport Board, Kentucky 2010 - 2019

Chief Operating Officer

Oversaw and led all aspects of the operation, from first responders to asset management. Initiated business acumen training and established systems to address a challenging financial environment. Directed a comprehensive asset management strategy that reduced costs and facilitated air service growth, contributing to CVG becoming one of the fastest-growing airports in the U.S. Reorganized with a customer-centric approach, leading to CVG being consistently ranked among the top airports in the U.S. and globally. Achieved unique recognition as the only U.S. airport to receive Safety Act Designation and Certification from the Department of Homeland Security (DHS), with recertification in 2016. Collaborated regularly with key stakeholders, including airlines, service providers, and local and federal agencies, to develop effective operating plans that ensured safety, security, operational efficiency, and excellent customer service. Led significant enterprise risk management and extensive business analytics activities to enhance operations and improve bottom-line results.

Transitioned the safety culture to a Safety Management System.

Enhanced operations by reducing costs and decreasing time spent on activities.

Restructured the entire operations division to become more customer-centric and focused.

Led the transformation of the airport from a single-carrier to a multi-carrier airport, improving affordability.

Developed team members to fill roles and assume additional responsibilities.

Comair, Kentucky 2004 - 2010

Vice President of Customer Services

Oversaw all ground operations for 1,100 daily flights across the U.S., Canada, and the Caribbean with over 2,000 personnel and various contractors. Managed business relationships with airports and partners, including Delta. Led the development and implementation of a major regional airline hub, significantly enhancing organizational profitability. Guided staff through acquisition and bankruptcy phases while improving operating performance and customer satisfaction.

Reduced costs, improved safety and performance, and elevated customer experience

Stimulated and directed the creation of innovative solutions that set new industry best practices.

Improved cost-effectiveness and performance by adapting to a significant shift in the industry business model, including capacity purchase agreements.

Guided technology strategies and system implementations, saving time and enhancing performance metrics.

Additional Experience

Various roles of increased responsibility, Comair, Kentucky 1982 - 2004

Started as a part-time ramp agent and progressed through the organization to roles including supervisor, trainer, manager, and director, ultimately advancing to executive positions overseeing operations and customer service divisions.

Education

Bachelor of Business Administration B.B.A.

Thomas More University, Crestview Hills, KY, 1996

Affiliations

Off The List Organization, Board Chair, 2022-present

Cincinnati Better Business Bureau, Board Member 2022-present

Thomas More University Football Coach, 2018-Present

Cincinnati USA Sports Commission, Board Member and Chair 2018-2024

Cincinnati Convention & Visitors Bureau, Board Member 2018-2024

GROW Northern Kentucky Chamber of Commerce, Executive on Loan 2019

Leadership Northern Kentucky, Steering Committee Member 2018

Leadership Northern Kentucky, Participant, 2011

Greater Cincinnati Chapter - Juvenile Diabetes Research Foundation, President/Board Member 2004-2010

Youth Athletics, Volunteer 1995-2017

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