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Administrative Support Inventory Control

Location:
Dallas, TX
Posted:
July 07, 2025

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Resume:

Katina Larkin

*** ******** ******, ***** ***** cell: 214-***-****

Professional Summary

Qualified Operation Specialist offering a record of successful job performance, proven problem-solving ability and

experience developing and implementing innovative solutions. I am committed to addressing customer concerns with speed,

accuracy and professionalism. I excel at prioritizing, completing multiple tasks simultaneously and following through to

achieve project goals. I am seeking a role of increased responsibility and authority.

Skill Highlights

Microsoft Office proficiency Time management

Meticulous attention to detail Professional and mature

Results-oriented Strong problem solver

Self-directed Dedicated team player

Fire alarm

Dispatch

Cash Handling experience

PROFESSIONAL EXPERIENCE

Genpact Richardson, TX

Process Associate (Deposits) 12/23 thru 11/24

Provided administrative support for processes such as analyzing and entering data into the system, payment processing and claims management and inventory control.

Handled incoming mail efficiently, including opening and preparing documents by cutting and sorting mail according to established lockbox procedures.

Sorted and categorized mail based on detailed lockbox instructions to ensure accurate distribution and timely processing.

Uphold quality and compliance standards while carrying out particular tasks.

Ensuring many processes run smoothly and in an efficient manner.

Make emergency call to the Fraud department when the was suspension activity

Analyzed, updated and entered customer information into the system.

Provided accurate and timely communication with internal and external stakeholders.

Dispatched the banks and special fraud department to file charges

Assisted in the implementation of new systems, policies and processes.

As a Genpact process associate, I am primarily responsible for providing administrative support to aid in the company’s efficient running and development.

Possess strong organizational and communication skills, as well as an understanding of technology.

Worked independently and collaboratively, as well as have a keen eye for detail and accuracy.

Kept up-to-date on the company’s developments and understand the roles of other employees.

Proficiency in computer applications such as Microsoft Office, Microsoft Excel and other related software.

Participated in the daily running of processes, interacting with customers and vendors to ensure that all processes are running smoothly.

Maintained quality standards and ensured that all tasks are completed in an accurate and efficient manner, adhering to company policies and procedures.

Citi Group - Adecco Temp Service las Colinas, Tx Document Processing (40 hours) 11/22 thru 10/23

Perform end to end document processing from analyzing to reporting across all core functions.

Meet or exceed quality and productivity standards,

Demonstrate high level of focus and attention to detail, ensuring strong quality standards to minimize rework.

Readily adapts to changes in daily work assignments, safely operate mail center automated equipment; to include troubleshooting and escalation,

Processed and prepared outgoing documents, verifying completeness and accuracy before mailing them to appropriate recipients.

Organized physical documents systematically in compliance with operational guidelines, maintaining order and easy retrieval for future reference.

Escalate observed issues timely and appropriately,

Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines,

Actively contribute to a positive team environment and culture, Treat everyone with dignity and respect,

Adhere to Adecco and Citigroup’s Values and Code of Conduct

Interface Security Plano, Texas

Customer Service, Hybrid, Dispatcher (40 hours) 01/21 thru 04/22

Mentored/supervised newly trained employees on policies and operating procedures, routinely received calls on dedicated secured line for nationwide firms, experiencing potential criminal activity while protecting assets,

Responded to/dispatched police, fire and, EMS for onsite emergency situations,

Drafted/ reviewed reports for accuracy, legal, civil and record-keeping purpose, assisted clients with troubleshooting, disarming and rearming over 4500 stores across North America,

Conducted routine training classes allowing new hires to reach accelerated proficiency in minimal time,

Analyzed and documented instances of technical issues, equipment failures, employee information updates and store schedule changes

Wells Fargo - Robert Half International Irving, Texas

Operation Clerk 1 (40 hours) 07/19 thru 12/19

Processed lockbox accounts according to customer specifications, assembling check copies to customer remittance detail, comparing account batch detail listings to assembled customer detail to verify accuracy and completeness and comparing assembled batches to account batch summaries.

Efficiently managed incoming mail, including opening, cutting and organizing documents in accordance with lockbox procedures.

Sorted and categorized mail accurately based on lockbox guidelines to ensure timely processing and proper distribution.

Opening and separating checks received daily, distributes received correspondence to appropriate departments daily.

Analyzed, verified and entered batch and deposit information into billing and collection system. Printing out batch cover sheets to attach to copied checks and back up from checks.

Opening mail and express packages to be process by customer specifications and meeting deadlines.

Etech Global Services Dallas, Texas

Call Center Representative (40 hours) 01/18 thru 06/19

E-TECH, duties included receiving incoming calls from customers regarding their online registration, billing and user ID and password.

Handle inbound and outbound calls, addressing inquiries, providing product information and resolving issues to ensure satisfaction.

Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments for swift resolution and follow-up.

Maintain accurate records of customer interactions, update systems with relevant information and report performance metrics to supervisors.

Chuck E Cheese Irving, Texas

Call Center Representative (30 hours) 01/17 thru 11/17

Making reservation for birthday parties and organization parties and processing credit card information.

Informing customer of rules and regulation of the stores.

Verifying, updating and canceling customers current reservation.

Answering customer question, escalating calls to the proper departmental heads and deescalating and solving customers issues.

Maintaining sales goal and AHT while assisting upper management with other departmental needs.

Extend Health Richardson, Texas

Application Data Processor (40 hours) 06/15 thru 12/16

Processing Medicare application for retiree's and people who is turning age 65.

Maintaining good Quality Review scores while explaining the application process to the customer while staying compliant with departmental rules and regulation.

Verifying customers information while reading and answering any question that the customer may have about their benefits or application.

Helping and assisting supervisor and team member with other departmental needs

Bank of America Dallas, Texas

Operations Representative (40 hours) 12/12 thru 3/15

Operates various office machines, preparing office reports opening and separating checks received daily, distributes received correspondence to appropriate departments daily.

Process lockbox accounts according to customer specifications, assembling check copies to customer remittance detail, comparing account batch detail listings to assembled customer detail to verify accuracy and completeness and comparing assembled batches to account batch summaries.

Operated mailroom equipment, including openers and sorter machines, ensuring smooth workflow and minimal downtime during high-volume processing periods.

Quality Review, offline verification, candling envelopes and data entry and reject clerk. Endorsing checks and separates backups from checks. While using the billing system on the computer.

Enter batch and deposit information into billing and collection system. Printing out batch cover sheets to attach to copied checks and back up from checks. Process Checks on the opex 7200. While using an SAP Database system, excel spreadsheets

Choice Staffing - BNY Mellon Irving, Texas

Loan Servicing Specialist (40 hours) 07/11 thru 11/12

Responsible for processing all assigned Initial and Final Collateral reviews in a timely and accurate manner based on the review requirements of each Servicing Level Agreement, routine data analysis

Analyzed, updated and verified mortgage loan documents (single family, commercial, auto, manufactured homes, student and timeshares).

Performs review of collateral and documents to ensure documents meet agency guidelines Ginnie Mae, Fannie Ma

Receives, posts, logs and releases cash transactions and customer valuables. Cross train on 3-4 functions within team.

Worked on various applications, databases and spreadsheets in order to assure all funds are posted and reconciled while using an SAP Database system.

Responsible for assisting in audits for team to report to management. Assist in managing of workflow for team and training of staff.

Strong Knowledge of payment application and balancing routine, including knowledge of the LPS servicing system.

Flexibility to work late and to meet daily and monthly cut offs. Performs other duties and special projects as required.

Kforce Staffing - Bank of America Richardson, Texas

Loan Servicing Specialist/MHA Status (40 hours) 07/09 thru 05/11

Service Specialist part- time, making initial outgoing calls to loan modification customers to let them know application was received and request any missing documents by reviewing and analyzing the process.

Candidates need to have professional communication skills- grammar, writing skills, comfort level with multiple windows on pc and basic excel.

Checking customer status on there modification, taking customer payments, escalating customer accounts, while following established guidelines and procedures to ensure that monies/valuables are secured and accounted for. Posts and processes financial transactions including loan and bankruptcy payments, foreclosure reinstatements, Real Estate Owned liquidations, insurance and tax payments, trustee postings, bank returned items, corporate advances, NSF reversals and misapplication reversals.

Completes capture and encode runs utilizing the NCR 7780 equipment, balances deposits and resolves rejected items.

Apple One las Colinas, Texas

Capital One Bank (Reconcilement Clerk) (40 hours) 05/08 thru 06/09

Processing of rejects on the Banctec reject repair system while maintaining the department average for items processed per hour.

Preparation of batch deposits by coping checks received, running two tapes off of live checks received, running one tape off of copied checks received.

Reconciles and balances tapes, Completes deposit slip for live checks received.

Attaches one tape to deposit slip and live checks and one to the corresponding copied checks and file the other tapes by month.

Processing of work and verification of all tracers on the slow proof machine. Prepares deposit for courier to take to the bank and deposit. While using the billing system on the computer.

The completion of the end cycle procedures when applicable, preparation of outgoing and incoming mail and the related forms and documents when applicable.

Bank of America Richardson, Texas

Lockbox/Operations Representative (40 hours) 01/00 thru 04/08

Supports staff in administrative and field operations.

Operates various office machines, preparing office reports.

Opening and separating checks received daily, distributes received correspondence to appropriate departments daily.

Process lockbox accounts according to customer specifications, assembling check copies to customer remittance detail, comparing account batch detail listings to assembled customer detail to verify accuracy and completeness and comparing assembled batches to account batch summaries.

IRS Operations Representative processing checks, Quality Review, offline verification, candling envelopes and data entry and reject clerk. Under direct supervision, responsible for data entry into an SAP contract management application

Endorsing checks and separates back ups from checks.

Enter batch and deposit information into billing and collection system. Printing out batch cover sheets to attach to copied checks and back up from checks. While using the billing system on the computer.

PRC LLC Carrollton, Texas

Customer Service Representative (Dispatcher) (40 hours) 03/07 thru 12/08

Received telephone calls and directed them to appropriate office employees based on knowledge of employee’s areas of responsibility. Maintained a variety of logs, operated various office machines. Prepares office reports. Performs other clerical duties as required.

Roadside Assistance for Drive America & Ford, helping customers that has been stranded on the side of the road with flat tires, winch outs, needing gas, towing cars. Dispatching towing companies to the location of the customers and give Independent Service Contractors their purchase order number for payment.

Entering the customer’s information (city, state, location of the vehicle) in order to dispatch service to the correct towing company. Explaining to customer about their benefits package and what they quality for or to see if they quality for roadside assistance by checking to see if their membership is still good. Dispatching service for United states Postal Service shuttles postal vehicle that need to be service or breakdown on the side of the road.

Home Depot Addison, Texas

Order Writer (40 hours) 06/06 thru 03/07

Order Writer's role is to provide customer service to Home Depot Customers via telephone.

Order Writers primarily spend their time writing orders and quotes for customers and contractors for will call or delivery for multiply Home Depot stores.

The Order Writer obtains a detailed list of the items requested for will call or delivery and verifies these items are in stock. Associate contacts Special Services and/or Commercial Sales to ensure order is processed and/or pulled.

The Order Writer services as an internal resource for product expertise to Home Depot Call Center Associates. Maintained a variety of logs, operated various office machines. Performs other clerical duties as required.

EDUCATION

Resident Employment and Training Center Dallas, Texas

GED May, 2000



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