It Technician Customer Support

Eric W. Yates

**** *** ***** **, *** Kent, VA ***24 - (631) 774 – 5323

Summary of Qualifications:

Knowledgeable professional with advanced experience in computer hardware, software installation and repair. Confident decision-maker with demonstrated abilities in handling simultaneous tasks and assignments. Skilled in building a strong rapport with clients and vendors, with the capacity for working efficiently in both a team and independent environments. Also, possesses strong organizational, communication and time management skills.

Summary of Skills:

Customer Support: In-house (phone), Field, On-call Duty, Client Inventory management (Intune, Excel), Staff Training

Operating Systems: Windows 11, 10, 8, 7, XP – Registry repair

Antivirus Software: Avast, Cylance, McAfee, Norton

Hardware Experience: Desktop/Laptop repair to board level – Compaq, Dell, HP, IBM, Toshiba, and compatibles

Provisioning: AutoPilot, Multi-casting, Windows Resetting – Mstsc – Imaging/HD Cloning, Partitioning/Repair/Diagnostics

Microsoft: Office365, Intune, Entra - Azure Active Directory – RMM, IT Glue, ConnectWise & Proprietary Ticketing Systems

Printer Repair: Laserjet, inkjet, Dot matrix – HP, Lexmark, Brother, Xerox, Epson, Canon

Audio/Video Conferencing: Meet, Skype, Teams, Webex

CCSI JOB DUTIES

Maintained Inventory and Users Account information via (Intune\Excel) for large clients

Provided Technical Support in 24\7 basis both Onsite and Remote for large clients

Trained staff members in provisioning, troubleshooting \ diagnostics

Repaired laptops\Desktops and printers to board level, in conjunction with logging in ConnectWise Ticketing System

Performed Multicasting, Resets\refreshes, Password updates for clients on site and remote via Microsoft Intune

CCSI Tech Support Engineer In-house/Field

1995 – 2024

Micro2000 Computer IT Technician/Consultant

1994 – 1995

Wilson Business Systems Hardware-Software Engineer/Consultant

1993 – 1994

Long Island Lighting Company Online Operation Specialist

1989 – 1993

Education

Computer Career Center

Networking Technologies, Computer Repair, PC Telecommunications

1994

York College

Bachelor’s Degree in Computer Science

1989

Certifications:

CompTIA A+

Windows 10 - 224*-********

Windows 11 - 475*-********

Networking - 148*-********

References: Available upon request

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