Administrative Assistant Customer Service

Alexandra De Grazia

Spring, TX ***** 917-***-**** ***********@*****.***

Professional Summary

Customer-focused Associate Banker with extensive experience in customer service, banking operations, and administrative roles. Proven ability to build strong client relationships, resolve issues efficiently, and exceed performance targets. Recognized for dedication, attention to detail, and organizational excellence.

Professional Experience

JPMorgan Chase – Spring, TX

Associate Banker ME October 2021 – Present

- Provide personalized banking support, aiding customers with account opening’s, maintenance, online banking, and mobile applications.

- Ensure correct processing of transactions, including deposits, withdrawals, and money movements.

- Resolve customer inquiries and complaints promptly while adhering to regulatory standards.

- Build strong client relationships to foster trust and loyalty.

- capable of Identifying opportunities and connect customers with relevant Chase specialists, such as mortgage lenders or investment advisors.

- Support compliance initiatives, ensuring alignment with banking policies and procedures.

Atrium Senior Living – Matawan, NJ

Administrative Assistant June 2016 – August 2019

- Managed front desk operations, including answering and directing phone calls, greeting visitors, and handling walk-in inquiries.

- Provided guided tours to prospective residents and their families, showcasing the facility’s services and amenities.

- Coordinated daily administrative tasks, including sorting, distributing mail, and keeping organized records.

- Prepared and updated the daily census report and resident transportation schedules to ensure smooth facility operations.

- Assisted residents, staff, and visitors with various requests, keeping a welcoming and professional environment.

- Supported the management team with clerical tasks and special projects as needed.

Little People's Day School – South Amboy, NJ

Teacher's Aide September 2015 – June 2016

- Aided in managing a classroom of 18 students, leading educational and developmental activities.

- Supported classroom organization and prepared engaging materials for intellectual development.

Lighting Collaborative Inc. – New York, NY

Executive Assistant January 2001 – July 2004

- Managed administrative operations, including accounts receivable/payable, invoicing, and project coordination.

- Partnered with design professionals to coordinate projects and liaise with external architectural firms.

Light Options Ltd., Cooper Electric – New York, NY

Executive Assistant March 2000 – January 2001

- Provided comprehensive administrative support for the sales and design team.

- Assisted with managing lighting projects for new construction and remodeling.

- Collaborated with architects, contractors, and distributors to help project completion.

- Prepared detailed proposals and kept records to streamline operations.

Merrill Lynch – New York, NY

Administrative Assistant February 1999 – March 2000

- Provided administrative support to Two financial advisors managing high-net-worth clients.

- Oversaw account openings and executed detailed tracking of securities for client presentations.

- Coordinated travel arrangements, client meetings, and event coordination.

Prudential Securities – Garden City, NY

Administrative Assistant November 1995 – February 1999

- Provided administrative support to a team of Financial Advisors and staff, including managing calendars, scheduling appointments, and handling client communications.

- Processed stock certificates, transactions, and account maintenance while managing client inquiries.

Education

• Studied Liberal Arts and Sciences, Nassau Community College – Garden City, NY

• Studied Business Management, College of Staten Island – Staten Island, NY

Skills

• Banking and Financial Institution Regulations

• Microsoft Office Suite (Word, Excel, Outlook)

• QuickBooks, AutoCAD, Teller Express Platform

• Exceptional Customer Service and Communication

Certifications & Awards

• Notary Public, Texas (Valid until May 2027)

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