Office Manager Administrative Support

Janice Thompson

** ******** **.

Pontiac MI *****

Cell 248-***-**** - *************@*****.***

Summary

Office manager specializing in administrative support with 15 years experience in high-level executive support roles. Dedicated and focused office manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results with little supervision.

Highlights

●Microsoft Office proficiency

●Self-directed

●Time management

●US GAAP principles

●Customer service-oriented

●Critical thinking

●Advanced clerical knowledge

●Accounting familiarity

●Filing and data archiving

●Appointment setting

●HIPAA compliance

Experience

Transport Coordinator

August 2010 to Current

American Medical Response of Maricopa / Global Medical Response – Glendale AZ

●Processes all non-emergent transportation requests to evaluate the need to obtain authorization or additional documentation for transportations.

●Works with hospital/facility staff members to ensure documentation for medical necessity is met for the requested level of transport. Respond and effectively pursue pre-transport billing processes to alleviate errors and billing delays after transport.

●Perform data entry from multiple sources simultaneously.

●Expediently access, understand, record and communicate information from CAD and other informational sources.

●Process patients by name and date of birth through appropriate billing and third-party payer systems to confirm eligibility and coverage.

●Processes authorizations and documentation received both prior to and after completion of the transport for forwarding to billing.

●Notifies dispatchers of required documentation to be obtained by transporting

●Passes on critical information to management when appropriate.

Branch Liaison/Operations Supervisor

January 1999 to March 2010

Wells Fargo Advisors /Wachovia Securities – Troy MI

●Supervised a staff of 9 which included sales assistants, cashier, wire operator, interns and receptionist. Trained office staff on all policies and procedures, as well as system updates. Assisted Branch Manager with special projects. Overseen all compliance records, and making sure that the branch followed corporate office, securities and exchange commission, national association of securities dealers, municipal securities rulemaking board and other regulatory bodies.

●Monitor daily deposits and disbursements; submit invoices for all branch office receipts and vendors. Maintain all office and computer equipment. Organize, file, and distribute information to branch manager, financial advisors and sales assistants. Worked extensively with clients of all backgrounds to ensure that their goals and objectives were met.

Education

B.A. Business Administration 2005

Baker College – Auburn Hills, MI

Accounting

Business Management

Michigan State University, East Lansing, MI

Business Management

References

References available upon request

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