Administrative Assistant Support

JANICE SEGAR

*******@*****.*** 919-***-****

Professional Summary

Detail-oriented and highly experienced Administrative Assistant IV with over 9 years of experience supporting executive teams and cross-functional departments in dynamic, fast-paced environments. Proven ability to enhance office operations, streamline administrative processes, and manage complex scheduling and communication systems. Adept at employee onboarding, SOP creation, and improving team efficiency through proactive support strategies. Recognized for exceptional multitasking, problem-solving, and interpersonal skills. TS/SCI Security Clearance.

Professional Experience

Applied Research Associates – Raleigh, NC

Administrative Assistant IV

September 2015 – January 2025

- Delivered high-level administrative support across departments, ensuring timely resolution of customer and internal queries.

- Created and implemented self-service systems, improving team productivity by 25%.

- Designed and communicated new process improvements to solve complex client issues and enhance satisfaction.

- Drafted and maintained Standard Operating Procedures (SOPs) for faster issue resolution and improved onboarding documentation.

- Played a key role in employee onboarding, including orientation, document handling, and system access setup.

- Managed follow-ups and ensured all client and employee needs were consistently met.

Unicorn Staffing – Raleigh, NC

Administrative Assistant III

July 2015 – September 2015

- Responded to client inquiries related to billing and account services across phone and email channels.

- Collaborated with various departments to ensure timely and effective resolution of customer issues.

- Built and maintained a comprehensive internal knowledge base for streamlined information access.

- Assisted in interviewing, hiring coordination, and onboarding new employees, ensuring compliance with company protocols.

- Provided real-time support to fellow staff via Microsoft Teams, enhancing collaboration and productivity.

Accentia – Martinsburg, WV

Customer Support Representative

May 2000 – August 2015

- Handled a high volume of inbound inquiries, delivering excellent customer service across multiple communication platforms.

- Resolved complex customer issues with minimal need for escalation.

- Conducted customer needs analysis and offered tailored service solutions.

- Maintained strong interdepartmental relationships to ensure seamless issue handling and client satisfaction.

Skills

- Administrative Support & Office Management

- Employee Onboarding & Orientation

- SOP Development & Documentation

- Customer Service & Retention

- CRM & Multichannel Communication

- Team Collaboration & Time Management

- Microsoft Office Suite (Word, Excel, Outlook)

- Report Generation & Data Entry

- Complaint Resolution & Problem Solving

Education & Certifications

My Computer Career

Information Technology – Completion Certificate (2016 – 2018)

University of Phoenix

Medical Billing and Coding – Completion Certificate

James Rumsey Technical Institute

Administrative Assistant Fundamentals – Completion Certificate

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