Help Desk Production Associate
Resume:
Donna J. Gibson
**********@*****.***
**** ******* ** ***********, ** 29301
OBJECTIVE
Obtain a position that will utilize my skills to create the best outcome for this company.
I am learning the most possible to obtain that goal, and to constantly better myself. I am willing to work on any project that your company needs me to do, to benefit the company.
Summary of Experience
Contract Specialist training will help in setting up customers and keeping them updated.
Quick to Learn, take notes to obtain a better understanding of future occurrences.
Work well with others and well under pressure multi-tasking.
Excel experience, With Excel class in 2017.
Ability to diagnose, troubleshoot and resolve technical problems.
Ability to conduct research using Internet Explorer, Mozilla Firefox
Automated processes and designing reports for tracking and email notifications.
Superior analytical and problem-solving abilities, with history of improving operations.
Skills include Windows XP/7, Internet Explorer, AS-400, Portal Systems, Active Directory, SQL, Remote Desktop Connections, and Advanced in Microsoft 2007/2010 (Word, Excel, PowerPoint, Access, and Outlook).
Professional Experience:
Post Pilot-01/15/2024-present
Production associate
Machine operator
Cut post cards down on a challenger cutter
Run 648 cutter,folder and tabber for Tryfolds
Smith Drug Pharmaceutical Distribution, Spartanburg, SC 06/2004-03/15/2020
Contracts Specialist – 9/2015- Present
IT/Help Desk – 3/07 – 9/2015
Warehouse Clerk, – 6/04 to 3/07
Production Associate
Write Post Cards with automatic writing machines.
Cut 6x9 and 6x11 cards on a challenger cutting machine.
Catch cards from a moll machine.
Contracts Specialist
Examine and explore all avenues of making sure the correct Contract Pricing is in our system.
Contacting Vendors and our GPOs for updates for pricing and customer eligibility.
IT/Help Desk
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee & customer use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Warehouse Clerk
Received, counted stock items, and recorded data manually or using computer.
Packed and unpacked items for stocking shelves in stockrooms or warehouses.
Verified inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
Kept records on the use and/or damage of stock or stock handling equipment.
Education
Rock Hill High, Rock Hill, SC 1982
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