Customer Service Office Manager

Sheila Hampton

Atlanta, GA ***** 770-***-**** ***********@*****.***

Summary

Accomplished Underwriter and Office Manager with a proven track record at Department Of Community Affairs, adept in risk assessment and office administration. Excelled in enhancing customer service delivery and streamlining document management processes. Demonstrates exceptional problem-solving abilities and effective communication, significantly improving team performance and operational efficiency. Skills

Risk assessment

Medical record

Scheduler

Customer service

Effective communication

Conflict resolution

Relationship management

Problem solving

Document management

Office administration

Experience

UNDERWRITER 03/2020 - Current

Department Of Community Affairs - Atlanta, GA

Gathered and analyzed information to determine risk acceptability. Assisted the supervisor with the growth and development of the team. Maintained strong call control and quickly worked through scripts to address problems. Provided coaching and guidance to call center team members on customer service skills. OFFICE MANAGER 10/2017 - 03/2020

Autumn House P.C - Atlanta, GA

Recruited and trained new employees to meet job requirements. Maintained filing system for records, correspondence and other documents. Coded and entered daily invoices with in-house accounting software. Performs time sensitive scheduling tasks to support complex surgeries and/or imaging and procedures outside of facility such as hospital. Coordination of pre-operation and post-operation testing/clearance CUSTOMER SERVICE SUPERVISOR 03/2012 - 10/2017

Change Healthcare - Atlanta, GA

Evaluated employee performance reviews based on specific criteria set forth by management. Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds. Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels. Supervised and trained customer service staff to ensure excellent customer service delivery. Education and Training

Ashford University - San Diego, CA Bachelor of Science Business Administration

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