Cash Handling & PO Team Leadership & Training customer service
Resume:
New York, NY *****
**************@*****.***
Beijing Hopkins
Profile
Customer focused and highly dependable retail professional with over 5 years of experience in fast-paced, high-volume environments. Skilled in leading teams, managing operations, and delivering elevated customer experiences. Known for a positive attitude, attention to detail, and ability to anticipate customer needs. Passionate about working in fashion and contributing to a brand’s mission through service excellence.
EXPERIENCE
Victoria’s Secret — Lead Cashier
November 2019 - June 2024.
● Supervised daily cashier operations, including opening/closing procedures and shift transitions, ensuring accurate cash handling and register reconciliation.
● Trained and mentored new hires on POS systems, sales techniques, and brand standards, fostering team engagement and performance.
● Delivered exceptional customer service, resolving issues with empathy and professionalism to maintain high satisfaction and loyalty.
● Supported inventory management and visual merchandising to drive sales and brand consistency on the sales floor.
● Promoted a welcoming and inclusive environment to encourage repeat visits and positive word-of-mouth.
Insomnia cookies - Shift lead
April 2023 - October 2024
● Oversaw team operations including baking, cashiering, packaging, and cleaning; ensured smooth workflow and quality service during peak hours.
● Delegated tasks effectively while motivating team members to meet service goals and maintain operational excellence.
● Provided hands-on coaching to new team members, reinforcing procedures and standards for customer interactions and product handling.
● Maintained upbeat store energy and proactively addressed customer needs to enhance their experience.
Champs sports - Sales associate
November 2024 - May 2025
● Assisted customers in finding athletic apparel, footwear, and accessories that matched their style and performance needs.
● Maintained a clean, organized sales floor and ensured merchandise displays aligned with brand guidelines.
● Achieved and exceeded personal sales goals through product knowledge and engaging customer service.
● Processed transactions accurately and efficiently while upselling and promoting in-store offers.
● Contributed to a fast-paced team environment by supporting stockroom operations and restocking high-demand items.
Skills
● Strong leadership and team-building capabilities
● High proficiency in POS systems and inventory tools
● Exceptional multitasking in fast-paced retail environments
● Outstanding customer service and interpersonal skills
● Detail-oriented with strong organizational habits
● Tech-savvy; quick learner with reservation and retail systems EDUCATION
High School Diploma
September 2014 - June 2018, New York
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