Customer Service Risk Management

COVER-LETTER

Dear Hiring Manager,

I am excited to apply for a Management/Supervisory role at your esteemed organization, leveraging my 40+ years of experience in finance, banking, cooperative sector, insurance, legal, customer service, and leadership.

With a strong academic foundation in English, Political Science, and Hindi, I have complemented my education with Professional Degrees in Law (LLB), in Arts (BA), in Post Graduate Degree in Public Administration and Business Administration (MBA), and Post Graduate Diploma in Human Resource Management and Labour Welfare, Labour Law, Entrepreneurship, Project Planning & Infrastructure Management, Banking & Finance etc. I also hold certifications from the Insurance Regulatory and Development Authority of India (IRDA) and the Bar Council of Rajasthan, India.

Throughout my career, I have demonstrated exceptional operational excellence, leadership, and training skills, with a proven track record of success in various fields and organizations. My expertise includes:

Finance and Banking,

Insurance and Risk Management,

Cooperative sector Management,

Legal and regulatory compliance,

Customer service and relations,

Leadership and team Management,

Training and Development,

Strategic Planning & Implementation.

As a seasoned professional with a valid international passport, I am eager to explore opportunities abroad and contribute my skills and experience to a dynamic organization like yours.

In addition to my professional accomplishments, I take pride in my personal life, with four children who are successful medical professionals.

Thank you for considering my application. I would welcome the opportunity to discuss my qualifications further and explore how I can contribute to your organization's success.

Sincerely,

(Shivaji Ram Bairwa)

WhatsApp No.: +91-978**-*****.

CURRICULUM -VITAE

Shivaji Ram Bairwa

Contact Information:

Address: 61, Janakpuri-I, Jaipur-302 005 (India).

Phone: 91-141-*******, 91-978*******, 774-***-**** (Mobile)

Email: *****.********@*****.***

LinkedIn: (optional)

Summary:

Results-driven Banking and Finance professional with 40+ years of experience in branch operations, customer service, business development, and audit/inspection, Compliance, Legal, Strategic Planning and Implementation. Proven track record of success in leadership roles, with expertise in team management, risk management, and compliance of Corporate policies and procedures.

Education:

Master of Business Administration (MBA), University of Rajasthan, Jaipur, India (1989),

Master of Arts (Public Administration), University of Rajasthan, Jaipur, India (1979),

Bachelor of Arts (Hindi, English, and Political Science), University of Rajasthan, Jaipur, India (1977),

Bachelor’s Degree in Law (LLB) from University of Rajasthan, India 2003.

Post-Graduate Diplomas in Personnel Management & Labour Welfare, University of Rajasthan, Jaipur, India,

Post-Graduate Diploma in Labour Laws from University of Rajasthan, Jaipur, India,

Post-Graduate Diploma in Labour Welfare & Personnel Management from University of Rajasthan, Jaipur, India,

Post-Graduate Diploma in Project Planning & Infrastructure Management from University of Rajasthan, Jaipur, India,

Post-Graduate Diplomas in Entrepreneurship from University of Rajasthan, Jaipur, India, and

Post-Graduate Diploma in Banking & Finance from University of Rajasthan, Jaipur, India.

Certifications:

CAIIB-I, Indian Institute of Banking & Finance (IIBF) (1998)

Computer Course, Rajasthan Scouts & Guides, Govt. of India (2001)

Diploma in Computer Fundamentals, MS DOS, etc., ECAT, Bodh Gram (1999)

Professional Memberships:

Member, Indian Institute of Banking & Finance (IIBF), Mumbai,

Member, Institution of Managers, New Delhi,

Member, Bar Council of Rajasthan, Jodhpur, India.

IRDA - Life Insurance Advisor,

Digital India - Life and General Insurance Advisor

MSME - Import and Export Documentation

Work Experience:

1.Manager - Accounts and Audit: S. Mohnot & Company (2020- 2025) a CA Firm. Conducting Audits of Banks, Government Organizations, Firms and Companies and ensuring implementation of Management policies and ensuring implementation of procedures. Overseeing proper maintenance of Accounts and relevant records.

2.Manager - Adarsh Cooperative Bank (2016-2020): Business Development, Confirmation of ensuring Compliance and monitoring implementation of Management Polices and set Procedures. Imparted training to the Managers and staff to enhance their performance and efficiency.

3.Cluster Head: Sanjivani Credit Cooperative Society Limited (2015-2016); Overseeing Business Development, Grievances handling, Customer Retention and Services. Added client base to enhance business, revenue and corporate profits.

4.Manager/Senior Manager: UCO Bank (1982-2015)

Conducted Audits and Inspections of branches, including System, Risk-Based Internal Audit, Revenue Audits, Stock Audit and Management Audit.

Ensured compliance with regulatory requirements and internal policies. Managed branch operations, customer service, and business development.

Supervised a team of over 70 employees. Handled vigilance matters, monitored credit outflow, and ensured disciplined business growth. Managed branch operations, customer service, and business development.

Skills:

Operations and Management,

Customer Service and Relations,

Business development and growth,

Audit, Accounts and Inspection,

Risk Management and Compliance,

Team Management and Leadership,

Communication and Interpersonal Skills,

Project Implementation, monitoring and coordination, etc.

Availability:

I am immediately available for to take up new assignments but a Company Sponsorship is required to join and work. I am having a valid International Passport (up to January 19, 2031) and a willingness to relocate.

Reference:

Available on demand.

(Shivaji Ram Bairwa)

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