Customer Service Hr Operations

PAVAN KUMAR DENDULURI

E-Mail: ******@*****.*** Mobile: 097********

HR OPERATIONS/ CUSTOMER SERVICE/ PAY ROLL PROCESS/VENDOR MANAGEMENT/ OFFICEADMINISTRATION/ LEARNING DEVELOPMENT

Expertise in organizational systems & procedures and contributing towards improved organization performance, heightened productivity and enhanced internal controls.

CAREER OBJECTIVE:

HR professional 3 years of core HR operations, payroll processing and office administration

Having experience more than 13 years in Operations, Administration, Corporate channel, Broking partners and Customer Service in Financial domain

AREA OF EXCELLENCE

~ Operations

~ Customer Service

~ Business Administration

~ Vendor Management

~ MIS Reporting

~ Channel partners handling

Vedavaag Systems Limited (April 2019 to Feb 2020 & April 2024 to till date)

Working as Zonal coordinator for Insurance vertical.

Providing Training for CSP’s on Life Insurance products and business process

Providing time to time support to sales team during the logins

Maintaining periodical reports submission in IRDAI portal for corporate agent submissions.

Handling to conduct training for New CSP/DM/RMs for respective locations.

Maintaining MIS and other official documentation for audit purpose.

Handling SBI Life & General logins and issuance.

Handling to initiate new CSP training and coding part

Handling Corporate Agent license issuing and updating all the IRDAI Regulations on time to time.

Handling customer’s queries and handling operations issues in New Business generation and logins, issuance.

Handling regulations submission time to time in IRDAI portal.

Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency

Handled all employees payroll processing, PF and ESIC registration in the system.

Identify and develop action plan coordination with the teams during the meetings and process.

Providing analysis and working in financial projects to facilitate process improvements

Guided to all CSP executives regarding new business Operations end to end.

Insurance domain

Mock audit conducted during the CSP visits and guided to team time to time

Nichino India Private Limited (16th Nov 2020 to 31st October 2023)

Worked as HR – Executive from November 2020 to October 2023

Implement, review, redesign and introduce HR policies.

An effective team member with excellent communication, co-ordination & client facing skills

Provide management inputs for strengthening internal compliances as required by the law.

Updates all HR systems for all new hires, leavers and changes and ensures accurate and up to date records.

Provides support with internal and external audits when needed.

Generating reports like late coming, absenteeism, Present Summary Report etc

Payroll process through computerized system

Generating Pay -slips, Pay sheet and other Reports etc...

Work closely with the business leaders to understand the mandate specifications and maximize the effectiveness of recruitment process.

Coordinating with the employees in completing the exit formalities following with exit interview. Coordinating with the Line Managers of the respective departments for their Employees Exit formality. Taking care of all the Employee login access is deactivated for the left and absconding employees.

Processing Full and Final Settlement to the relieving Employees. Processing Experience and Relieving Certificates.

Guide staffing vendors & applicants through the hiring process in accordance with Amazon’s policies and procedures.

Support auditing compliances to define staffing processes including quality of new hires/ re- hire/ early attrition & candidate experience.

Vishnu Chemicals Limited (June 2018 to March 2019)

Worked as Assistant Manager, Banking in Vishnu Chemicals Limited corporate office.

Handled all the banking activities like submission of necessary documents to banks related to all the trading activities.

Handled banking and Insurance activities of the company

Handled BG documents process and Insurance documentation in the banks submissions

Actively participated in HR operations when team needed

Supported to Managers during the process of Banking and Insurance applications

Maintained employee Insurance activities like Group Medical Insurance, Individual or Personal Life Insurance getting quotes as per the requirements

Maintained Company Insurance records in the system for audit and compliance purpose

SBI Life Insurance Co. Limited – Summary career path (16th Oct2006 to 31st May 2018)

Worked as a Sr. Executive from Oct’2006 to May 2018 with SBI Life Insurance Co. Ltd., Hyderabad

with various departments like Training, Bancassurance and Corporate Agent verticals successfully

SBI Life - Corporate Agent & Broking Vertical (July 2014 to May 2018)

Handled corporate agent and customers in new business logins and issuance.

Collecting the necessary documents and verification of confidential client data.

Identify differences within KYC records, highlight and escalate any discrepancies to sales & Ops team

Handled MIS reports & other statements with a view to apprise management of process operations and assist in critical decision-making process

Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentation and information.

Supported in Claims investigation and settlement.

Analysis of risks in the documentation.

Identifying the ‘Key Risk’ areas & also finding process gaps in ongoing business process.

Ensuring for best quality reports with defined TAT.

Five new Corporate Agents created successfully in IRDAI portal

Tracks monthly/quarterly/YTD Summary Reports by Corporate Agents and broker as activity to ensure 100% achievements and to complete MDRT.

Handled more than 12 Corporate Agents & Broking Partners in Andhra Pradesh and Telangana

Bancassurance vertical – April 2010 to June 2014

Handed privilege customers in Customers Service at Branch level

Responsible for processing and underwriting core Bancassurance proposals in the region level

Preparing MIS (FTD, MTD & YTD) reports & other statements

MIS for sales team to update the goals and targets on daily/weekly/monthly basis.

Providing customer support to High Value Accounts through regular interaction.

Increased branch persistency levels with 150 % by collecting renewal premiums for lapsed/technical lapsed policies.

Learning & Development - Oct 2006 to March 2010

Worked as Admin support in Training Department.

Imparting continuous on job training employees at MPC/SO for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building

Provided training to the employees and sales force and improve awareness on regulatory compliances, ethics, claims process, documentation, complaints case studies, risk, Good Sales Practices by way of conducting training sessions with training department.

Coordinating with Head office and Regional Level HR to conduct new recruited employee Training programs.

Managing & ensuring Service level agreement TATs across training & policy servicing processes.

EDUCATION DETAILS

M.B.A. (FINANCE) Master of Business Administration in Finance from Madras University

B.Sc. (M.P.C) from Andhra University

SKILLS

Self-starter with a high degree of energy and initiative

Strong analytical and presentation skills

Strong multi -tasking and problem-solving abilities

Possess excellent analytical, communication and negotiation skills.

PERSONAL DETAILS

Full Name : Denduluri Pavan Kumar

Marital Status : Married

Languages Known : Telugu, Hindi and English

Address : Plot no. 3 & 4A, Vasanth Kunj Building, Chintal,

Hyderabad – 500065.

DECLARATION

I, D. Pavan Kumar, declare that all the above information given is correct.

Date:

Place: (Pavan Kumar)

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