Administrative Assistant Customer Support
Resume:
REFERENCE
CONTACT
SKILLS
joannamaesantos20@gmail.
com
Bacoor City, Cavite,
Philippines
John Florence Gromontil
Phone:
Operations Support Officer
Excellent Communication
Skills
Computer Literate
Fast Learner
Keen to details
Ability to work independently
or as part of a team
Problem-Solving skills
Expertise in managing
customers
Results Oriented
JOANNA MAE SANTOS
CUSTOMER SUPPORT SALES & MARKETING
ADMINISTRATIVE ASSISTANT
WORK EXPERIENCE
EDUCATION
PROFILE
Experienced Customer Support, Administrative Assistant, Sales & Marketing Associate with a strong background in driving business growth and implementing successful marketing strategies. Skilled in managing customer relationships, conducting market research, and coordinating sales team. Proficient in digital marketing tools and social media platforms. Excellent communication, problem- solving abilities, and a results-oriented approach to achieving both short-term and long-term business goals. Proven expertise in identifying customer needs, building strong relationships, and executing targeted sales campaigns. MMG True Enterprises Inc. 2024 - 2025
Sales & Marketing Associate
Etiqa Philippines 2021 - 2023
Customer Care Representative
Executed comprehensive market research to identify trends, customer needs, and competitor strategies, contributing to the development of targeted marketing and sales strategies.
Managed social media accounts and created engaging content to promote products and services, increasing online presence and attracting a broader audience. Collaborated with the sales team to develop effective sales pitches and presentations, highlighting key product features and benefits.
Maintained and updated customer databases, ensuring accurate and current information for targeted marketing efforts.
Assisted in the development of sales collateral, including brochures, presentations, and product documentation, to enhance the sales process. Assisted in the creation and analysis of customer personas, tailoring marketing strategies to specific target audiences for increased relevance and impact. Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints.
Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience.
Managed a high volume of incoming calls, emails, and chats from customers in a timely manner.
Discusses with members the extent of coverage or non-coverage of availment. Facilitate the endorsement of members' Enrollment both addition and deletion. Cavite State University - Bacoor City Campus 2015 - 2019 Bachelor of Science in Business Management
Major in Marketing Management
Hae Yong Inc. 2020
Administrative Assistant
Provide vital support to executives, managers, and teams, ensuring the smooth operation of day-to-day tasks and the overall efficiency of the workplace. Managing calendars, scheduling appointments and meetings, and maintaining important files and documents.
Prepare, organize, and maintain documents, reports, and presentations; manage physical and digital filing systems.
Input data accurately, update records, and prepare basic reports or summaries as needed.
Angelique Fernandez
Phone:
BD Supervisor
Contact this candidate