Service Representative Customer
Resume:
ANDREA TAYLOR
Brooklyn, NY *1224
929-***-**** ******.********@*****.***
Customer Service Representative
As a Customer Service Representative, I am used to a fast paced, high volume, inbound call center. In this role, I was responsible for providing prompt and accurate information in a courteous and professional manner to customers. I have
provided accurate, clear, and concise responses to incoming customer calls. While handling general questions and guiding applicants.
EDUCATION
University Of Phoenix, Phoenix, Az.
Bachelor in Education 2013-2023
Everest College, Atlanta, GA
Medical Assistant Diploma 2014
Onondaga Community College, Syracuse, N.Y.
Associates in Early Childhood Education
PROFESSIONAL WORK EXPERIENCE
Customer Service Representative
Public Consulting Group 2022-2025
In my position at Public Consulting Group, I was responsible for a wide range of tasks. These included answering inbound calls from clients, inspecting claims submissions to ensure accuracy and completeness, and coordinating meetings between clients and case managers. I also maintained detailed records of all interactions and transactions, facilitated the void and reissue of checks as needed, and submitted claims for reprocessing. Furthermore, I worked to resolve any claim issues that may have arisen, ensuring that clients received the support and service they needed.
Customer Service Representative
Navient. 2021-2022
To review confidential documents; ascertain validity.
Navigate through multiple computer screens. Demonstrate efficient time management skills; I am able to quickly ascertain the specific issue and immediately provide the caller with a comprehensive solution to issues, while demonstrating excellent verbal communications skills along with optimal listening skills while maneuvering outbound/inbound calls.
Summer Camp Director Stone Park Presidential 2014-2017
To schedule events that include parents/guardian participation. Meet with counselors weekly to obtain written confirmation of the following week’s itinerary. Construct and provide parents with the necessary waivers forms for any activity that has been scheduled during camp. Oversee and implement ways the program can meet the educational/ developmental needs of each individual child. Prepare and post next week’s activities and menu.
After-School Coordinator/Head Teacher
Stone Park Presidential 2014-2017
To enroll students in the after-school tutorial program. I ensure that the children are getting the proper education at home that they would receive at school. I coordinate after-school activities that are educational as well as enjoyable to the children. This is a learning environment that teaches inner-city youth the importance of proper etiquette in today’s society. To help them maintain a grade of excellence in their academic studies as well as social settings.
Medical Assistant Children’s Care Pediatrics 2014-2017 Triage pediatric patients, vitals, EKG, urine analyst, give oral/injected immunizations, glucose monitoring, hemoglobin monitor, bilirubin analyst, schedule/cancel/exchange appointments, pulse oxygenator, hearing test, vision exams, strep test, patient check-in/patient check-out, G.R.I.T.S. and EMR.
Operations Supervisor
Rapid Response Monitoring 2013-2014
Supervised staff of 15. Ensured a positive proactive plan for customers. Responding to emergency calls. Able to navigate and eradicate difficult situations with customers. Dispatch ambulance. Managed 70-80% of calls daily.
Patient Representative/Medical Biller
Rural Metro Ambulance Services 2003-2012
Revised patient demographics, online verification of insurance, processed workers compensation/no-fault claims. ICD9 coding, resubmit claims, Medicare compliant, back billing, and third party billing.
Insurance Clerk III
Blue Cross Blue Shield 2000-2003
Insurance liaison between the providers, subscribers, employees, and external companies. Preparing and filing all insurance claims (paper and electronic claims transmission), reviewing insurance.
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