Customer Service Supply Chain

David Cabrero 972-***-**** • ************@*****.*** Cedar Hill, TX

Objective

Highly organized and results-oriented logistics professional seeking a challenging role where I can leverage my extensive experience in precise cargo handling, regulatory compliance, inventory management, and operational efficiency to optimize workflows and contribute to seamless supply chain operations.

Professional Experience

November 2024-February 2025 Worldwide Flight Services Dallas, Texas

Import Agent

Managed comprehensive import documentation and ensured strict compliance with U.S. Customs, DOT regulations, and air carrier rules to facilitate seamless cargo clearance.

Coordinated efficient cargo handling and movement within the warehouse, including loading, unloading, and operating equipment, to ensure timely distribution of incoming shipments.

Provided exceptional customer service by communicating effectively with all stakeholders, resolving issues, and relaying critical shipment status updates.

February 2022 –July 2024 CTDI Flower Mound, Texas

Material Handler

Streamlined mobile phone debugging and quality assessment processes, employing RF scanners and computer systems to validate device functionality and facilitate efficient refurbishment workflows.

Managed comprehensive inventory processes, accurately receiving, scanning, storing, and preparing materials using WMS and RF scanners while conducting regular inventory counts.

Supported shipping and receiving operations, ensured strict adherence to safety protocols, and maintained an organized warehouse to optimize material flow and prevent damage.

March 2015–October 2021 G2-Secure Staff Irving, Texas

Cargo Agent

Managed comprehensive cargo documentation and ensured strict compliance with U.S. Customs, FAA/Airline guidelines, and DOT regulations for all inbound and outbound shipments.

Directed efficient cargo handling operations, including loading, unloading, operating GSE/MHE, and performing physical screenings to optimize warehouse flow and inventory accuracy.

Provided exceptional customer service and stakeholder communication, actively resolving shipment issues and ensuring adherence to all safety and security protocols.

October 2013–August 2014 Amazon Haslet, Texas

Packer

Efficiently fulfilled customer orders by selecting appropriate packaging, meticulously packing and sealing items, and accurately applying shipping labels for secure transit.

Operated handheld scanners and computer systems for precise inventory tracking, order status updates, and quality control, ensuring accuracy in high-volume operations.

Maintained a safe and organized work environment, consistently adhering to safety protocols while meeting demanding production rates in a fast-paced warehouse setting.

October 2012- November 2012

Blue Cross Blue Shield/ Richardson, TX

Numerical and alpha filing: electronic and hard copies

Data entry on various databases (Paid to Date, Document Direct, PCPM’s)

Maintained and updated logs and specific department paperwork Copies, faxing

March 2012- September 2012

Children’s Medical Center/ Dallas, Texas

Preparing medical record charts and alpha filling

Emailed families regarding schedule confirmation

Utilized Microsoft Excel by updating email lists

Reorganized and maintained order in medical record file room

December 2011 – March 2012 City of Dallas Dallas, Texas

Researched and pulled electronic files using numerical systems, processed and updated intoxication documents.

Skills

Microsoft Word Excel PowerPoint Cargo Handling Loading & Unloading Cargo Movement & Distribution Freight Sorting Physical Screening (Packages/Cargo) Logistics & Warehouse Operations Customs Clearance Procedures Warehouse Management Systems (WMS) RF Scanning / Handheld Scanner Operation Inventory Management Shipping & Receiving Procedures Packaging & Labeling Order Fulfillment Material Flow Optimization Equipment Operation Data Entry (Precise & Accurate) Administrative & Clerical Record Keeping & Reporting Document Processing

Education

UT Arlington., Arlington, TX Bachelor of Science in University Studies

Leadership

Eagle Scout with the Boy Scouts of America

Marching band at the Cedar Hill High School

Contact this candidate