Operations Manager Support Specialist
Resume:
MICHAEL SHIELDS
Fort Worth, TX
*.*********@*****.***
PROFESSIONAL SUMMARY
Area Operations Manager and Advanced Technical Support Specialist with 20 years of experience in management, training, and quality assurance. Demonstrated expertise hands-on electronic maintenance and the ability to solve complex techical, personal, and logistical problems. Proficient in Microsoft Office Suite, Outlook, and Internet Explorer. Career supported by on-the-job training, Associates of Arts, and Associates of Science in Computer Aided Drafting Leadership Customer Service Inventory
Troubleshooting Problem Solving Coordinate Trainings Communication Time Management Organization
Installation Wiring Systems Soldering
EXPERIENCE
Area Operations Manager - Locker/MD Sept. 2020 - Present Oversee 250+ locations, train employees at each twice yearly, regular wellness checkups and maintenance, installing/programming new systems, and oversee construction prior to install. Making sure control boards are working properly, soldering diodes if they come undone, wiring entire systems to comply with all required specifications. Area Manager/Installation Tech. - Velocity Inc. July 2018 - Sept. 2020 Installation of relays, cameras, modems, and GPS tracking/Monitoring devices on all 12, 24, & 48-volt vehicles and Machines. Regulating and wiring to Ignition, Starter, Horn, Lights, Fuse Panels, and Alarm Systems. Soldering to fuse panels if required depending on the machine specifications.
National Business Account Specialist - Smart Start Inc. 8/2017 - 7/2018 In charge of handling Administrative, Support Specialist, and Help Desk issues. Resolved issues with Installers, Lawyers, and Business Managers on proper procedures per law, and installations steps for any and all vehicles per court requirements. Trained in the installation of devices for all vehicle, including wiring/soldering connection specifications required by law. Temp Agency Positions 10/2014 - 8/2017
1. National Accounts Specialist - Carlton Staffing/XPO Logistics Managed portfolio of companies invoices, made any corrections needed, and ensured payment in a timely manner according to contract signed.
2. Kiosk Manager - Wireless Advocates
Managed all aspects of business including managing all employees, created schedules, and assisted clients with all 3 carriers phones, accessories, features, and service plans. 3. Store Lead/Manager in Training - Cash Land/Cash America Manager on duty when main manager was not present. Responsible to open and close business, make and receive deposits from bank, appraise jewelry, perform payday loans, and pawn/purchase items from customers.
Advanced Technical Support Specialist/IT - Sprint Inc. 9/2011 - 9/2014 Responsible for: Troubleshooting, Sales, Billing, Training all Departments on new systems, Team Leading, Systems Management Specialist, Floor Walker, and assisting/taking over all Employee Escalations with clients.
EDUCATION AND TRAINING
Associates of Applied Science, Westwood College - Euless, TX 2004 In Architectural Design – Floorplans, Blueprints, 3D-Renderings/Models Associates of Arts, Black Hawk College - Moline, IL 2000 Auto CAD 2000, 2002, & 2004 Windows XP, Vista, & 7-11 Architectural Desktop Outlook
Revit 8.0-8.2 P2K/Premier/ICare/CST/CSM/Cisco/OMS
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