Front Desk Medical Receptionist
Resume:
Arianna Montes
Receptionist
Motivated to contribute to a
patient-centered healthcare environment
by delivering organized, efficient, and
compassionate administrative support
that enhances both team performance
and patient experience.
Experience Education
2024 – Current
Medical Receptionist Bayview Physicians Group
● Greeted and assisted an average of 50+ patients daily with professionalism and compassion in a fast-paced clinical environment.
● Scheduled and confirmed appointments using [ECW], ensuring minimal scheduling conflicts and improved office flow.
● Maintained accurate and confidential patient records, adhering strictly to HIPAA guidelines.
● Handled multi-line phone systems, directing calls, taking messages, and responding to patient inquiries efficiently.
● Verified insurance information and obtained necessary authorizations and referrals prior to patient visits.
● Collected co-pays and processed billing transactions, maintaining a 99% accuracy rate in payment handling.
● Coordinated communication between medical staff, patients, and external providers to support seamless care.
● Managed incoming and outgoing correspondence, including lab results, referrals, and appointment reminders.
● Resolved patient complaints and concerns with empathy and professionalism, contributing to positive patient satisfaction scores.
● Supported front desk operations including faxing, scanning, filing, and data entry.
● Trained and onboarded new front desk staff, improving team performance and knowledge retention.
2023– 2024
Consultation Agent Best Buy
● Served as the first point of contact for customers seeking technical support and repair services, delivering top-tier customer service and 2016-2020
International Baccalaureate
Program
Yonkers High School
2021-2022
Biology Education
Westchester Community College
Skills
● Communication
● Customer-service
● Bilingual
● Sales
● Scheduling
● Organization
● Multitasking
● Problem-solving
● Adaptability
● Teamwork
● Accuracy
● Cash-handling
● Inventory
● Empathy
● Documentation
● Conflict-resolution
technical guidance.
● Accurately diagnosed hardware and software issues for a wide range of consumer electronics, including laptops, desktops, mobile devices, and home networking equipment.
● Scheduled in-store service appointments and coordinated with repair agents to ensure efficient turnaround times and customer satisfaction.
● Educated customers on technology solutions, service plans, and protection plans, contributing to increased sales and service upgrades.
● Maintained detailed service records and documentation using internal systems such as Nova and Service Bench.
● Managed daily intake and check-in of customer devices, performing basic troubleshooting and escalating complex issues to repair agents.
● Communicated technical issues in clear, customer-friendly language to build trust and transparency with non-technical users.
● Collaborated closely with sales and technical teams to create seamless handoffs between customer consultation and repair processes.
● Met or exceeded performance metrics in customer satisfaction
(CSAT), device turnaround times, and service accuracy.
● Stayed current with emerging technologies and Geek Squad service offerings through continuous training and certification programs. 2023 – 2024
Server Gen Korean BBQ
● Delivered prompt, friendly, and knowledgeable service to guests, managing up to 8 tables per shift in a high-volume dining environment.
● Accurately took food and beverage orders and entered them into POS systems, ensuring timely and precise order delivery.
● Demonstrated strong menu knowledge to make recommendations, upsell specials, and answer guest inquiries about ingredients and preparation methods.
● Maintained clean and organized dining areas, following health and safety standards to ensure a welcoming atmosphere.
● Handled guest complaints or concerns with professionalism, resolving issues to ensure a positive dining experience.
● Collaborated with kitchen and bar staff to coordinate service and optimize food and drink delivery times.
● Processed cash, credit card, and mobile payments, balancing receipts and tips with a 100% accuracy rate.
● Trained and mentored new servers on customer service standards, menu knowledge, and restaurant policies.
● Assisted in setting up and breaking down dining areas for opening and closing shifts.
● Maintained high customer satisfaction ratings and received frequent positive feedback and repeat guest requests.
2021 – 2023
Crew Member Mcdonald’s
● Time-management
Contact
Hampton, VA 23666
*******.**@*****.***
● Provided fast, friendly, and accurate service to an average of 200+ customers per shift in a high-volume environment.
● Maintained cleanliness and organization of front counter, dining area, and kitchen to uphold company hygiene and safety standards.
● Prepared and assembled food orders consistently according to McDonald’s quality, portion, and presentation standards.
● Operated POS system efficiently, handling cash, credit, and mobile payments with accuracy and accountability.
● Collaborated with team members to ensure smooth workflow during peak hours and drive-thru rushes.
● Followed food safety procedures and guidelines, contributing to positive health inspection results.
● Assisted in training new employees on customer service protocols, equipment operation, and safety practices.
● Resolved customer complaints calmly and professionally, improving guest satisfaction and retention.
● Restocked supplies and ingredients regularly to support uninterrupted operations during busy shifts.
● Adapted quickly to rotating positions including cashier, grill, fryer, and drive-thru to meet team needs.
2020 – 2021
Fulfillment Whole Foods Market
● Accurately picked, packed, and processed an average of 20 customer orders per shift, ensuring timely and damage-free delivery.
● Operated warehouse equipment including pallet jacks and handheld scanners to locate, track, and transport inventory.
● Verified product quality and order accuracy before shipping, reducing returns and customer complaints by 92%.
● Maintained up-to-date knowledge of inventory systems and procedures to ensure proper stock rotation and minimal shrinkage.
● Collaborated with team members and supervisors to meet or exceed daily productivity goals and fulfillment deadlines.
● Performed cycle counts and assisted in inventory audits to support accurate stock records and efficient order processing.
● Followed company safety protocols and OSHA guidelines to ensure a secure and injury-free work environment.
● Assisted in loading/unloading deliveries and restocking shelves to maintain optimal warehouse organization.
● Identified and reported product discrepancies and system errors to management for timely resolution.
● Supported cross-functional tasks such as returns processing, labeling, and kitting based on seasonal and operational needs. 2019 – 2020
Shift Lead Haagen Dazs
● Supervised and supported a team of 10 employees during assigned shifts, ensuring smooth operations and consistent service quality.
● Delegated daily tasks and monitored team performance to meet productivity, cleanliness, and customer service standards.
● Opened and closed store/restaurant, handling key responsibilities such as cash reconciliation, securing the premises, and preparing reports.
● Resolved escalated customer issues professionally, maintaining high satisfaction and loyalty levels.
● Trained and coached new and existing staff on company policies, procedures, and customer engagement best practices.
● Managed inventory levels, conducted stock counts, and coordinated restocking to avoid shortages or overages.
● Collaborated with management to implement promotional strategies and meet sales or service targets.
● Ensured compliance with health, safety, and company regulations during all shift activities.
● Motivated team members during peak hours to maintain high energy, efficiency, and service accuracy.
● Communicated effectively between upper management and team members, relaying updates, feedback, and operational changes. 2018 – 2019
Cashier Stew Leonard’s
● Processed customer purchases quickly and accurately using POS systems, handling cash, credit, debit, and digital payments.
● Greeted customers with a friendly attitude and provided assistance with product inquiries, price checks, and store policies.
● Maintained a clean and organized checkout area, restocking bags and supplies as needed to ensure efficient service.
● Resolved customer concerns and returns professionally, adhering to store policies to maintain satisfaction and loyalty.
● Balanced cash drawer at the beginning and end of shifts with a 100% accuracy rate in cash handling and reconciliation.
● Collaborated with front-end and floor staff to manage line flow during peak shopping hours and reduce wait times.
● Promoted store loyalty programs, special discounts, and seasonal promotions, contributing to increased sign-ups and sales.
● Monitored product barcodes and pricing for accuracy, reporting discrepancies to management for resolution.
● Adhered to safety and hygiene protocols, ensuring compliance with health and retail regulations.
● Received positive customer feedback for speed, attentiveness, and professionalism at the register.
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