Customer Service Representative
Resume:
Mizanur Chowdhury
Phoenix, AZ *****
************@*****.***
Professional Summary
Professional Summary
• Efficient and detail-oriented experience in customer service. Proven ability to work and maintain company policies enhancing operational efficiency. Skilled in utilizing POS systems to streamline processes.
• Looking for a career change, entry level position. Open to new opportunities in different areas.
• Willing to relocate to: Tempe, AZ - Scottsdale, AZ – Phoenix, AZ. Authorized to work in the US for any employer. Work Experience
Customer Service Representative
Circle k-Scottsdale, AZ
October 2023 to Present
Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Develop strong relationships with key clients through regular communication and personalized support Handling cash, credit debit cards to complete customers transactions, issuing refunds merchandise according to company policies, preparing all monies drop in safe, completing open/ close worksheet, daily financial report, end of day report reports, Incidents reports.
Driver
Lyft-Phoenix, AZ
November 2022 to October 2023
Created efficient route plans to optimize travel time and enhance service delivery, prioritize tasks effectively to ensure timely completion of assignments and making workflow, provided exceptional customer service by addressing inquires and resolving issues promptly, implemented safely protocols to ensure a secure environment for both passengers and staffs, promoted routine vehicle maintenance to ensure optimal functionality and safety standards, assisted passengers with boarding and other needs enhance their travel experience, completed over [x] rides and [x] miles in one year as a Lyft driver earned a 5- star rating Customer Service Representative
Arco am pm-Scottsdale, AZ
January 2015 to October 2022
Managed cash handling procedure to ensure accurate transactions and secure storage of funds, delivered exceptional customer service by addressing inquiries and resolving issues to enhance customers satisfaction, executed innovative sales promotions to drive products awareness and increase customer engagement, processed payments efficiently and accurate compliance of customers transactions, performed transactions accurately maintaining records and ensuring compliance with financial protocol, oversaw inventory management tasks to monitor stocks levels and facilitate timely restocking effects. Customer Service Representative
Quick stop-Glendale, AZ
January 2007 to November 2015
Open store. run register, stock, clean, organize, inventory, train new employees, participate in regular training sessions to stay updated on product features, policies, procedures, and industry trends and upsell additional products or services to customers based on their needs and preferences. Customer Service Representative
ARCO AM PM-Phoenix, AZ
August 2002 to August 2007
Run register, count safe box, stock, keep store clean, inventory, organize, inventory, train new employees, Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends, upsold additional products or services to customers based on their needs and preferences Education
High school in According
Siddheswari college-Dhaka Bangladesh
January 1995 to January 1997
Skills
• Customer service
• Organizational skills
• Communication skills
• Phone etiquette
• English
• Data entry
• Microsoft Office
Languages
• English, Bengali, Hindi - Fluent
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