Human Resources Customer Service

AMALIA BOSLEY

***** **. ******* ***** ******, TX 77379 832-***-**** ******.******@*****.***

HUMAN RESOURCES PAYROLL ASSISTANT

Reliable, hard-working Administrative Assistant with extensive experience supporting executive leaders and professionals in human resources, bookkeeping, customer service, and general office duties. Detail-oriented professional with excellent time management skills. Proven ability to communicate well with all levels in the organization as well as build and maintain professional relationships. Experienced training and motivating staff, coordinating schedules, and keeping records. Demonstrated ability to quickly learn and apply new knowledge. Solid communication and organization skills. Proficient in Microsoft Excel, Word, & PowerPoint as well as QuickBooks. AREAS OF EXPERTISE

Customer Service

Client Relationships

Administrative Skills

Memos & Correspondence

Staff Operations

Office Management

Bookkeeping & Payroll

Billing & Invoices

Contract Administration

Team Leadership

Document Management

Presentations & Reports

PROFESSIONAL EXPERIENCE

HOMETOWN TAX SERVICES, Houston, TX 2009 – Present

President Assistant

Managed daily administrative duties in a busy, faced-paced financial services office while providing professional assistance and support to the executive team. Administered general office operations such as bookkeeping and human resources planning

Exercised clear, and concise communication with internal and external contacts at all levels to ensure timely and accurate completion of projects, routine work, and mailings

Accommodated peak workloads and assumed ownership of work to ensure thorough completion as required by clients and professional staff

Accountable for leading bookkeeping in Quickbooks, including entering, processing, and creating payroll checks for various companies

Accurately prepare and maintain documents, spreadsheets, and contracts

Communicate regularly with clients, including processing and coordinating payment of invoices

Create and navigate Microsoft office spreadsheets, databases, and presentations GOLFSMITH GOLF CENTER, Houston, TX 1998 – 2008

Softlines Manager

Led human resources, customer service, shipping/receiving, and staff operations as a store manager.

Coached and motivated staff to ensure a high level of customer service and product knowledge

Managed staff recruitment, new hire processing, payroll, scheduling, and floor training

Consistently monitored inventory for entire store to ensure appropriate stock levels at all times

Encouraged staff to meet their hourly and daily goals by providing lucrative incentives EDUCATION

High School Diploma, Spring High School, Spring, TX

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