Technical Support Tier 1
Resume:
John Crist
Fort Worth, TX *****
********@*****.***
Professional Summary
Self-motivated Aspiring person with leadership qualities will always try to exceed expectations and go above and beyond. Keen attention to detail, innovative and precise. I am easy to get along with and willing to help others.
Authorized to work in the US for any employer
Work Experience
Vivint Virtual Tech
Vivint
May 2022 to June 2024
• Provided technical support to customers via phone, email, and chat, resolving most of issues on the first contact
• Collaborated with tier 1 support team to escalate complex issues and ensure timely resolution
• Troubleshot hardware and software problems for a wide range of products, including cameras, sensors, Door locks, routers and more!
• Demonstrated expertise in troubleshooting network connectivity issues by analyzing logs and conducting remote diagnostics
• Assisted customers in configuring software applications and resolving compatibility issues Virtual Field Tech
Vivint
May 2022 to November 2022
• Provided technical support to customers via phone, email, and chat, resolving most of issues on the first contact
• Collaborated with tier 1 support team to escalate complex issues and ensure timely resolution
• Troubleshot hardware and software problems for a wide range of products, including cameras, sensors, Door locks, routers and more!
• Demonstrated expertise in troubleshooting network connectivity issues by analyzing logs and conducting remote diagnostics
• Assisted customers in configuring software applications and resolving compatibility issues. Mobile Sales Lead
MarketSource/Target Mobile-Irving, TX
May 2021 to May 2022
• Consistently exceeded monthly sales targets by 95% through effective product knowledge and persuasive selling techniques
• Provided exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated expertise in a wide range of cell phone models and accessories to assist customers in making informed purchasing decisions
• Built strong relationships with customers to foster repeat business and generate referrals
• Collaborated with team members to achieve overall store sales goals and promote a positive work environment
• Stayed up-to-date on the latest industry trends, new product releases, and competitor offerings to effectively communicate value propositions to customers
• Assisted in inventory management by conducting regular stock checks, identifying popular products for reordering, and maintaining accurate records
• Performed troubleshooting for customers experiencing technical issues with their devices or services
• Conducted product demonstrations highlighting key features and benefits to enhance customer understanding and drive sales
Remote Technician
uBreakiFix-Grand Prairie, TX
December 2020 to January 2021
• Diagnosed and repaired various hardware and software issues on smartphones, including screen replacements, battery replacements, and water damage repairs
• Performed thorough diagnostic tests to identify the root cause of smartphone malfunctions and provided accurate cost estimates for repair services
• Utilized specialized tools and equipment to disassemble, troubleshoot, and reassemble smartphones with precision and attention to detail
• Maintained a high level of customer satisfaction by providing prompt service, clear communication about repair timelines, and ensuring quality repairs
• Managed inventory of replacement parts and accessories to ensure availability for timely repairs
• Collaborated with team members to share knowledge, best practices, and troubleshooting techniques for complex smartphone issues
• Stayed up-to-date with the latest smartphone models, technologies, and industry trends through continuous learning initiatives
• Demonstrated strong problem-solving skills in resolving challenging technical issues related to software updates or compatibility conflicts
• Provided exceptional customer service by actively listening to customers' concerns, addressing questions or complaints promptly, and offering appropriate solutions Warehouse Associate
Best Buy-Fort Worth, TX
January 2020 to December 2020
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Performed regular quality checks on products to ensure they met specifications
• Assisted in conducting physical inventory counts to reconcile stock levels
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
Sales Associate
Best Buy-Fort Worth, TX
November 2018 to January 2020
• Troubleshoot issues to help them find product
• Occasionally help set up computers and or cell phones
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Assisted in the training of new sales associates, providing guidance on company policies and best practices
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Utilized upselling techniques to maximize average transaction value by 80% Target Electronics Consultant
Target
July 2017 to July 2018
• Provided exceptional customer service by assisting customers in selecting and purchasing electronic products
• Demonstrated extensive knowledge of various electronic devices, including smartphones, laptops, tablets, and home entertainment systems
• Consistently met or exceeded monthly sales targets by effectively upselling and cross-selling additional accessories and warranties
• Built strong relationships with customers to understand their needs and recommend suitable electronic products based on their preferences
• Maintained a clean and organized sales floor, ensuring that all products were properly displayed and easily accessible to customers
• Stayed up-to-date with the latest trends in electronics technology to provide accurate information to customers regarding product features and specifications
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders for replenishment when necessary
• Collaborated with team members to achieve overall store sales goals through effective communication and teamwork
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction at all times
• Participated in ongoing training programs to enhance product knowledge as well as improve selling techniques for better customer engagement
• Achieved highest accessory attachment rate among the team through effective upselling techniques Team Member
Walmart-Fort Worth, TX
June 2016 to August 2016
Gathered Carts for Walmart and stocked shelves.
Tech support Remote
Education
Technical school
Lincoln College Of Technology - Grand Prairie, TX
June 2015 to March 2016
High school diploma
Brewer High School - Fort Worth, TX
May 2011 to June 2015
Skills
• Relationship management
• CNC Lathe (1 year)
• Sales Experience (6 years)
• Phone etiquette
• Sales Support (3 years)
• Teamviewer (3 years)
• Microsoft Word
• Data entry
• Customer service
• Management
• Network Support
• Driving
• English
• Sensors
• Sales
• Customer Service (5 years)
• Account management
• IT
• Communication skills
• POS (5 years)
• Technical support
• Typing
• CNC Milling Machine (1 year)
• Teamcenter
• CNC Programming (1 year)
• Mac OS
• Sales (6 years)
• Guest Service (3 years)
• 5G
• LAN
• Robotics
• Loss Prevention
• Basic Math
• Negotiation
• iOS
• Technical Support
• Call center
• Time management
• Microsoft Powerpoint
• Organizational skills
• Retail Sales (6 years)
• Troubleshooting
• Microsoft Office (3 years)
• Writing skills
• VPN
• Computer literacy
• Computer Repair (5 years)
• Peoplesoft (6 years)
• Microsoft Excel
• CAM Programming
• Software Troubleshooting
• Computer networking
• Apple master
• Leadership
• PeopleSoft
• Patient interaction
Languages
• English - Fluent
Certifications and Licenses
GOOGLE IT CERTIFIED
Present
Driver's License
Food Handler Certification
Alarm Installer License
Low Voltage License
Contact this candidate