Customer Relations Manager

Contact information

** ********* **, **** *****, US, 32164 ***************@*****.*** +1-732-***-**** Professional summary

Customer Relations Manager with extensive expertise in enhancing customer satisfaction and driving repeat business through effective relationship management and quality assurance. Demonstrates a proven track record in resolving escalated complaints with a 95% first-contact resolution rate, leveraging strong communication and organizational skills to foster positive customer interactions. Skilled in process improvement and inventory management, committed to implementing innovative strategies for business growth and efficiency. Employment history

Customer Relations Manager

A Clean Streek, Palm Coast, FL — Mar 2024 - Present Distribution Technician IV

Designs for Health, Palm Coast, FL — Jun 2020 - Jan 2024

• Managed inventory levels to ensure adequate stock availability while minimizing excess or obsolete items

• Assisted in the coordination of outbound shipments, including packaging, labeling, and scheduling pickups

• Served as a point of contact for resolving delivery-related issues such as delays or damaged goods

• Maintained knowledge of industry trends related to logistics practices, transportation regulations, etc

• Contributed ideas towards cost-saving initiatives by optimizing packaging methods or streamlining workflows

• Identified opportunities for process improvement within the warehouse operations

• Trained new employees on proper material handling techniques including safe operation of equipment

• Participated in regular inventory counts/audits to maintain accurate stock records

• Coordinated with customer service representatives to address customer inquiries related to shipping status or return processes

Resolve customer complaints promptly, achieving 95% first-contact resolution rate. Enhance customer relations, boosting repeat business through strong client connections. Implement CRM for accurate interaction records, improving service efficiency. Coordinate with sales to identify upsell opportunities, driving revenue growth. Automate responses to common inquiries, reducing average response time. Fostered teamwork between departments, ensuring seamless communication that led to quicker issue resolution and strengthened client relations.

Analyzed customer feedback trends to refine service strategies, enabling targeted improvements and driving substantial growth in repeat business.

Cultivated a positive team atmosphere, encouraging open dialogue and shared responsibility, which reinforced commitment to customer satisfaction.

Danielle Small

Customer Relations Manager

• Assisted in the preparation of shipping documents such as bills of lading, packing lists, and shipping labelsConducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies, which led to noticeable gains in operational efficiency. Lead Call Center Representative

Abt SRBI, Long Branch, NJ — Sep 2013 - Jun 2020

Education

High school diploma or GED

1993 - 1996

Skills

Quality Assurance Relationship Management

Negotiation Organizational Skills

Troubleshooting Communication

Customer Service Leadership

CRM Inventory Management

Process Improvement

Fostered strong communication with customer service to swiftly resolve shipping inquiries, strengthening customer trust and loyalty.

Engaged customers with active listening, enhancing satisfaction and loyalty. Resolved customer issues, ensuring high satisfaction and repeat business. Applied time management to boost productivity during peak hours. Adhered to compliance standards, maintaining company reputation. Followed up on interactions, addressing concerns and building trust. Analyzed call data to identify trends, enabling targeted training sessions that improved team performance and reduced average handling time.

Maintained accurate records of customer interactions, ensuring compliance and supporting data-driven decision-making.

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