Customer Service North Carolina
Resume:
V
Ilayali
Valdez
*********@*****.***
Elizabeth City, NC
27909
WWW: Bold Profile
SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Outstanding computer literacy, and a solid team player with a positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. SKILLS
POS systems and ordering platforms
Upselling strategies
Customer needs assessment
Conflict resolution
Telephone etiquette
Data confidentiality
Effective communication
Typing speed 120 wpm
Programming languages: HTML, CSS,
JavaScript
EXPERIENCE
City Carrier Assistant
Elizabeth City, North Carolina
United States Postal Service, USPS/ Oct 2024 to Current Delivered mail and packages to designated addresses efficiently. Assisted customers with inquiries and provided postal information. Operated postal vehicles to transport mail safely between locations. Adhered to safety protocols during all operational activities. Collaborated with team members to ensure timely service delivery. Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Organized packages in route sequence and delivered to correct addresses. Prepared mail in sequence of delivery for optimal productivity. Adhered to all USPS policies and procedures when performing job duties. Operated hand-held scanners to track packages during delivery process. Acquired customer signature for registered and insured mail. Ensured compliance with all safety regulations while operating motor vehicle. Loaded mail onto trucks according to established procedures. Assistant Deli Manager
Kill Devil Hills, North Carolina
Harris Teeter/ Sep 2022 to Mar 2023
Assisted in managing daily deli operations and staff scheduling. Trained new employees on food safety and customer service standards. Oversaw inventory management and restocking of deli products. Collaborated with vendors to ensure timely delivery of supplies. Maintained cleanliness and organization of the deli area. Handled customer inquiries and resolved complaints effectively. Supported promotional activities and product displays in the deli section. Implemented efficient processes for food preparation and service quality. Supervised deli staff, ensuring proper customer service and food safety practices were followed.
Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products. Cleaning Associate
Aydlett, USA
Blanca's Professional Cleaning Service/ Jan 2022 to Aug 2022 Used time management and efficient cleaning methods to meet deadlines. Handled equipment, chemicals and materials properly and with caution. Emptied trashcans and transported waste to collection areas. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Supervised supplies in inventory and submitted reorder requests. Organized and used industrial cleaning products following strict safety procedures. Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls. Assistant Manager
Pomona, USA
La Pizza Loca/ Oct 2019 to Jun 2020
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Bar Manager
Morehead City, USA
No Name Pizza And Subs/ Jan 2017 to Sep 2019
Closed out cash register and prepared cashier report at close of business. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Maximized customer service by training staff, overseeing operations and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Adhered to state laws regarding alcoholic beverage services and customer regulations. Improved customer service rankings by resolving issues quickly and accurately. Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests. Consulted with managers to organize special events and promotions. EDUCATION
No Degree: Music
Texas A&M International University
Laredo, TX
No Degree: Autocad Architecture
Texas State Technical College
Harlingen, TX
No Degree: Computer Science And Programming
Phoenix University Online
Online
No Degree: HTML5, Python, SQL, Flask, CSS, Javascript Coding Dojo
Remote
LANGUAGES
English, Native or Bilingual
Spanish, Native or Bilingual
French, Limited Working
LANGUAGES
English:
Professional
French:
Limited
Spanish:
Professional
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