Customer Service Supply Chain
Resume:
Kelly Owen Smith
Moses Lake, WA 98837
Cell: 509-***-****
***********@*****.***
OBJECTIVE
Motivated and dependable professional seeking a position where I can contribute my strong work ethic, organizational skills, and commitment to excellence. Bringing over a decade of diverse experience in quality assurance, customer service, and operations. Eager to support a forward-thinking team in achieving its goals, whether in industrial, administrative, or hands-on field environments.
CORE COMPETENCIES
Deliver exceptional customer service to Asian and European clients.
Extensive knowledge of procurement practices and supply chain management.
Proven leader and supervisor within the QA department, fostering a positive and cooperative work environment.
Implement purchasing practices that achieve excellent material margins.
Strong organizational and communication skills.
Dedicated and flexible employee, willing to assist with additional roles or departmental needs beyond the usual scope.
PROFESSIONAL EXPERIENCE
Moses Lake Industries (MLI) Moses Lake, WA
MLI is a leading producer of advanced semiconductor materials, specializing in high-purity copper electrolyte and TMAH-based raw materials for the global semiconductor industry.
Customer Service Representative (Finished Goods Fulfillment)
September 2023 – June 2025
Manage direct shipment and consignment warehouse inventories at facilities in both Asian and European locations.
Enter customer purchase orders and coordinate shipping methods via ocean freight or FedEx Air International Priority, adhering to international shipping requirements and regulations.
Handle customer forecast notifications on a weekly and monthly basis, communicating details to management stakeholders.
Provide customers with daily shipping details, including invoices, packing slips, Certificates of Analysis (CoA), FedEx invoice information, and Certificates of Origin (COO) required for customs clearances and incoming acceptance requirements.
Coordinate mid-month and month-end reconciliation reports for internal and external customers.
Raw Materials/Packaging Receiving Technician
September 2022 – September 2023
Inspected and received incoming raw materials for lab/production and R&D purposes, initiated dispositions for expiring or non-conforming raw materials, and managed IRMA forms for incoming raw materials.
Audit Coordinator/QA Lead/Training Coordinator
April 2021 – February 2022
Managed customer, supplier, and internal audits, including ISO re-certification, and coordinated training for QA/SCM/QC departments.
Jr Commodity Manager
July 2019 – June 2020
Developed sourcing strategies for packaging commodities, maintained min/max levels based on forecasts and supply chain demands, and negotiated contracts to meet production requirements and cost targets.
CoA Manager/QA Lead Supervisor
March 2014 – June 2019
Developed automated CoA templates with IT developers and extracted information from internal sources for CoA generation.
Purchasing Assistant
September 2013 – March 2014
Assisted with purchasing tasks and administrative duties.
Warehouse Technician
August 2012 – September 2013
Prepped and loaded finished goods for shipping according to specifications.
QA Generalist/Safety Committee Chairman
August 2008 – August 2012
Generated and reviewed customer SPC reports, created and updated product specifications, entered SPC data into the internal program, and led the safety committee conducting incident inquiries.
General Analysis Lab Technician
February 2008 – August 2008
Performed lab analysis on products and entered data into the SPC program.
Technical Skills and Proficiencies
Proficient in Microsoft Office applications (Word, Excel, PowerPoint), Great Plains Inventory Management System (GP), D365 ERP/SAP Management System, Laboratory Information Management System (LIMS), General InfoPath forms for material dispositions, Incoming Raw Material Acceptance (IRMA form).
EDUCATION
University of Montana, Missoula, MT
B.A. Secondary Math Education
Minor in Biology
Heritage University, Toppenish, WA
M.A. Professional Development/Administration
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