Medical Assistant Patient Care

MISTY ENGE Vancouver, WA. • 360-***-****• *****.****@*****.***•

Professional Summary

Dedicated and compassionate healthcare professional with over 13 years of experience in patient care, clinical operations, and team coordination. Certified National Medical Assistant with a strong record of improving patient outcomes, especially in underserved communities. Skilled in diabetic eye care outreach, clinical procedures, multi-specialty environments, and remote care coordination. Committed to promoting health equity, enhancing patient education, and fostering a collaborative clinical environment.

Core Competencies

• Patient-Centered Care

• HEDIS & Preventive Health Outreach

• Remote Care Coordination

• Clinical & Administrative Support

• Multidisciplinary Team Collaboration

• Health Education & Literacy

• Electronic Health Records (EHR), EPIC

• Community Engagement

• POCT & Preventative Screenings

Professional Experience

Clinical Care Coordinating Medical Assistant (Remote) iCare Health Solutions/VSP June 2023 – Present

• Lead HEDIS outreach initiatives to support diabetic eye care compliance among underserved populations.

• Promote early detection and treatment of diabetic retinopathy through patient education and screening reminders.

• Utilize remote communication tools to coordinate care, manage appointments, and increase health literacy.

• Collaborate with community leaders to remove care access barriers such as transportation and language.

• Foster trust and engagement through strategic community partnerships and personalized patient interactions.

• Ensure comprehensive support through seamless transitions of care and multidisciplinary coordination.

Advanced Certified National Medical Assistant Kaiser Permanente – Multiple Locations December 2015 – February 2023

GI Clinics (3 Locations)

• Supported providers in high-volume GI clinics, managing up to 22 patients daily.

• Scheduled and coordinated patient surgeries and procedures with precision.

Multi-Specialty Medical Assistant Roles

• Provided clinical support across Family Practice, Orthopedics, Podiatry, Neurology, Surgery, Dermatology, Urgent Care, and COVID/Flu Clinics.

• Managed and executed a full range of clinical duties: wound care, immunizations, DM monitoring, RX refills, POCT, and ear lavages.

• Conducted comprehensive annual exams, including rooming, vitals (HT, WT, BP, R, O2, T), LMP, and chief complaints.

• Accurately documented and pended provider orders.

Team Leadership & Safety

• Actively contributed to interdisciplinary team planning and clinical improvement initiatives.

• Served as Unit-Based Team (UBT) Safety and Health Champion, ensuring compliance with safety standards and promoting workplace wellness.

Clinical Medical Assistant – Front & Back Office Pacific Gastroenterology, Vancouver, WA. October 2014 – October 2015

• Delivered comprehensive front and back office support in a busy gastroenterology practice, ensuring smooth daily operations and high-quality patient care.

• Managed patient intake, appointment scheduling, insurance verifications, and medical record updates with accuracy and professionalism.

• Prepared exam rooms, roomed patients, and recorded vital signs (HT, WT, BP, T, R, O2), medical histories, and chief complaints for provider review.

• Assisted providers with minor in-office procedures, endoscopy prep, specimen handling, and post-visit instructions.

• Educated patients on GI procedures such as colonoscopy and endoscopy, including dietary prep and aftercare instructions.

• Maintained a strong rapport with patients, contributing to a supportive and comfortable clinical environment.

• Supported back office clinical functions including administering vaccines, collecting specimens, and performing POCT.

Education & Certifications

Certified National Medical Assistant, NCCT [2013-current]

Additional Training:

• HEDIS Care Metrics & Outreach

• Remote Patient Engagement Tools

• Health Literacy & Cultural Sensitivity

Technical Skills

• Epic Systems

• Microsoft Office Suite

• Remote Telehealth Platforms

• Patient Portal Management

• Medical Scheduling Tools

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