Customer Service management

Summary

I am hard working and enjoy a variety in my education and career choices. I enjoy challenging and rewarding opportunities in all walks of life. I enjoy working in a team setting or on my own and can accomplish any task given to me. I work well under pressure and I love to learn new things. I am also: Proficient in critical thinking, analytical problem solving, and presentation techniques Proven track record of providing fast, efficient customer service Proven track record of efficiency, dependability, and customer service. Experienced general manager with 3 years of experience completing all assigned tasks accurately and efficiently, maintaining a high level of efficiency and performance, and striving for perfection. Proficient in medical billing, coding and terminology with excellent attention to detail and an eye for error. Education

University of Arkansas Grantham Little Rock, AR

Health management 06/2025

Completed certificate studies and obtained certification. Currently continuing education in the field working towards an associates degree and will graduate June 2025.

University of Arkansas Grantham Remote

Medical billing and coding 11/2024

Studying health management working towards an associates degre. Blackhawk technical college Janesville, WI

general education 06/2009

I completed my general education courses as a prerequisite to my nursing clinicals. I maintained a 4.0 GPA for 3 years and made the Deans list 2 times.

American transcription school Home

Medical transcription 10/2004

I obtained my certificate and graduated near the top of my class American school Lansing IL

College prep/high school 08/2000

3.5GPA

Experience

Speedway LLC Beloit, WI

Assistant Manager 08/2022 - 11/2023

Created weekly schedules for employees to ensure that all shifts were covered and there was enough coverage during peak times

Placed store orders using a handheld computer to track inventory Proofread payroll to ensure all employees were paid for the hours they worked and submitted in a timely manner Data entry of invoices including product, cost and UPC numbers Performed employee reviews

Made and reviewed deposits, drawer shortages/overages and all paperwork to be sent to our corporate office Handled customer complaints and concerns escalating when necessary Checking and adjusting inventory based on customer needs Checking and responding to emails

Handled in-line customers in a polite, courteous, and efficient manner Ensured all customers were greeted with a warm, friendly smile Amazon Beloit, WI

Associate 01/2022 - 07/2022

fulfilling customer orders

Justina Parker

608-***-**** ***************@*****.*** Beloit, Wisconsin packaging and shipping orders with attention to detail and priority Verifying products are correct and labeled properly State Collection Service Beloit, WI

Call agent for medical EBO 01/2021 - 01/2022

outbound calling to patients to discuss medical bills, insurance and options to bring bills current inbound calls from patients regarding medical bills and options to pay Abiding by all HIPAA laws

navigating Epic as well as the database for the medical center collecting payments

updating medical charts and information maintaining confidentiality on the phone and with the patient records. Working with split screen computers

Being fast, accurate and thorough to keep patients experiences positive Contacting insurance companies to get explanation of benefits and to get services covered Proofreading patient charts, medical bills and insurance claims/denials to ensure proper coding and billing Setting up payment plans that benefit the patient

Resolving patient complaints and concerns and escalating to the supervisor when necessary Understanding of medical terminology, coding and billing Family video Beloit, WI

Manager 09/2018 - 12/2020

created schedules for employees

Enter, proofread and submit payroll

Conducted interviews, hiring and training of all employees to make their jobs as easy and enjoyable as possible and customers experiences positive

bank deposits and withdrawals

Proficient in Microsoft Word, Excel, Access, Outlook and Powerpoint ordering supplies

maintaining and overseeing two video stores,

customer service including conflict resolution

opening and closing store and cash drawer,

movie rotation paying close attention to guidelines and alphabetizing of new releases so the wall always flowed changing displays and signs

google meetings

working with upper management and other stores when and where needed supervising 10 employees, 2 stores and covering extra shifts where needed Data entry of movies received, movies sold, the bar codes of all movies and discounts given Calling customers as a reminder for movie rentals due Chrysler Belvidere, IL

Assembly pool 03/2012 - 08/2018

working closely with management and teams to ensure proficient productivity and customer satisfaction learning new jobs daily

leading a team to properly perform all duties of the team with minimal errors Problem solving

Computer savvy

Data entry of car shipment, returns, repairs and locations in the plant proofreading repair sheets to ensure all is done or it was escalated to the appropriate department Writing proposals to make jobs more efficient and aerodynamic Training new hires

Senior Services Janesville, WI

CNA 02/2005 - 08/2010

Working with clients in their homes

Meal prep

Medication passing

Activities of daily living

Bathing

Ambulating

Cleaning

Taking to appointments

Charting

Paying attention to detail of the clients to ensure they were well enough to be left alone until their next caretaker was scheduled

Skills

Customer service, Computer literacy, Communication skills, Food service, Time management, Microsoft excel, Microsoft word, English, Leadership, Guest services, Self motivated, highly driven, team player, English, Leadership, Communication skills, Supervising experience, Management, Microsoft office, Documentation review, Proofreading, Data Entry, Phone Etiquette, Problem Resolution attention to detail, CPT Coding, ICD-10, Medical Terminology, Medical Billing Languages

English

Strength

I am hard-working, enjoy learning new things and meeting new people. I work well under pressure and can do anything I set my mind to. I always give 110% to any task given to me and can work well either on my own or in a team setting.

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