Customer Service General Manager

Cedric Williams

Cell Phone: 904-***-**** *******@*****.***.

A results-driven, dedicated professional with solid experience in Customer Service, Education, and Team Building

Career summary

Over 20 years of experience working as General Manager, Front Office, & Retail Consultant

Extensive experience performing Team Builder, Employee Management, & Customer Relations

Solid knowledge of Microsoft Office Suite

Well-organized, self-motivated individual with ability to rapidly learn new tasks.

Track record for consistently meeting goals and delivering a high level of job performance.

Proven ability to build strong customer/client relationships.

Professional Experience

The UPS Store-Jacksonville, Florida

Customer Service Representative 2018-Present

ITT Technical Institute- Jacksonville, Florida

Student Administrative Assistant 2015- 2017

Kelly Services-Jacksonville, Florida

Substitute Teacher 2014 – 2015

Florida State College of Jacksonville- Jacksonville, Florida

Adjunct Professor of Music 2004 – 2008

Edward Waters College

Assistant Professor of Music 2003 – 2005

Adams Inns, Inc. - Chattanooga, Tennessee

General Manager 1997 – 2000

Parisian Department Store

Men’s Sales Consultant 1995 – 1997

Chattanooga Choo-Choo

Assistant Manager 1989– 1994

Education

Masters of Adult Education and Development, Strayer University, Jacksonville, Florida, June/ 2014

Masters of Music, University of Tennessee at Chattanooga, Chattanooga, Tennessee, May/1995

Bachelors of Music, University of Tennessee at Chattanooga, Chattanooga, Tennessee, May/1992

Bachelors of Arts, University of Tennessee at Chattanooga, Chattanooga, Tennessee, May/1992

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