High School Customer Service

Victoria Uddin

***** *******, *******, ** ***** US • 313-***-**** • ***************@*****.***

Highly skilled and very dependable with and admirable work ethic for over 50 years. My objective is to share my expertise with your company to ensure uninterrupted business.

Collaboration with kitchen staff

Customer service excellence

Team leadership and mentoring as well as conflict resolution Food allergy and dietary restriction accommodations, food safety and hygiene protocols

Coordination of large events and table service optimization Alcohol compliance and legal regulation knowledge and specialty cocktail creation

Certification for Medical Assist. - 1975

San Diego Medical College CNA School - San Diego, CA College Prep - High School - 1974

Pershing High School - Detroit, MI

Bartender/Waitress - January, 2021 to January, 2023 DoubleTree by Hilton Hotel Detroit - Dearborn - Detroit, MI Ensured compliance with legal requirements for alcohol sales. Communicated effectively with a diverse customer base. Resolved customer complaints and disputes swiftly. Increased repeat customers by 25%

Monitored the bar’s inventory daily.

Trained peers on proper techniques.

Recognized for teamwork by restaurant management.

Worked closely with management.

Ensured patrons’ needs were met professionally.

Ensured personalized service for high-profile guests. Reduced customer complaints by 40%.

Ensured bar cleanliness.

Increased revenue.

Bartended private events.

Developed strong relationships with regular customers. Managed cash, card, and mobile payments.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Banquet Manager - January, 2015 to January, 2016

Amerilodge Group - Sterling Heights, MI

Reduced guest complaints by 75%.

Reduced event start delays by 100%.

Exceeded client expectations.

Handled complex event scenarios.

Managed up to 40 staff.

Led staff during high-pressure holiday seasons.

Focused on attentive service and client satisfaction. Restored venues to operational condition on schedule. Strategized floor plans for large scale events.

Developed and maintained vendor relationships.

Monitored staffing requirements based on event schedules. Trained new banquet staff.

Maintained quality standards.

Improved timing schedules for events.

Led negotiations with catering teams.

Collaborated with marketing and sales departments. Improved overall service quality.

Ensured client vision was met.

Led event briefings with staff.

Delivered on-demand services within tight timeline. Supervised events for VIP clients.

Increased repeat bookings by 40%.

Streamlined inventory and ordering processes.

Maintained a client satisfaction rate of 90%.

Directed post-event clean-up and breakdown.

Served high-profile clients.

Assistant Housekeeping Manager/ Banquet Manager - January, 1996 to January, 2015 Best Western Sterling Inn - Sterling Heights, MI

Coordinated event details.

Nominated for Rose Award in 2003.

Maintained a high level of service.

Implemented waste reduction initiatives during banquet setups. Exceeded client expectations.

Planned special events with VIP clients.

Demonstrated exceptional problem-solving skills during high-stress events. Consistently recognized by clients for exceptional problem-solving skills. Optimized banquet room layouts.

Ensured client-specific preferences were delivered. Scheduled and balanced staff rosters.

Maintained professionalism in service resolution.

Trained new banquet staff in service procedures.

Aligned staffing with event sizes.

Successfully handled multiple events simultaneously. Addressed last-minute changes.

Upheld cleanliness standards during banquets.

Utilized checklists for each banquet service.

Successfully handled large-scale events of over 3,000 attendees. Consistently drove high guest satisfaction scores. Resolved event service issues promptly.

Met client objectives with precision.

Inspector/Machine Operator/Packer - June, 1976 to June, 2009 Ford Motor Company World Headquarters - Dearborn, MI Identified defects.

Implemented process improvements.

Inspected 50 products per hour.

Reduced inspection errors across shifts.

Troubleshot machine errors.

Provided feedback for enhanced product designs.

Trained new team members on machine operation safety protocols. Ensured product compliance with internal standards. Managed production materials.

Improved workflow efficiency.

Monitored machine feeds closely.

CPR and First Aid Certification

TIPS Alcohol Certification (Training for Intervention Procedures) CERTIFICATIONS

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