Call Centre Quality Assurance

Abdullah Bin Abid

PERSONAL PROFILE

Customer-focused Call Centre Representative with over 4 years of experience delivering exceptional support in high-volume, fast-paced environments. Skilled in handling inbound and outbound calls, resolving inquiries efficiently, managing complaints with professionalism, and providing accurate information to ensure customer satisfaction. Proficient in CRM systems, call tracking tools, and conflict resolution techniques, with a strong ability to communicate clearly, multitask effectively, and build lasting customer relationships. Known for maintaining a positive brand image and committed to driving customer loyalty and contributing to overall business success through proactive, solution-oriented service.

Telemarketing Call Centre

Marketing

FUUAST (Federal Urdu University)

WORK EXPERIENCE

SKILLS

COMMUNICATION SKILLS

BUILDING RAPPORT WITH CUSTOMERS

MS OFFICE EXPERT

INTERPERSONAL SKILLS

TEAM COLLABORATION

PRIORITIZING TASKS EFFICIENTLY

CONTACT INFO

Email: **************@*****.***

Contact: +92-316-*******

FUUAST

Customer Satisfaction Enhancement Initiative

Multichannel Integration Project

Retention and Loyalty Program Enhancement

Quality Assurance & Monitoring Project

STEP COLLEGE

NSPS

BBA HONS 2020-2025

INTERMEDIATE 2018-2020

IMATRICULATION 2016-2018

EDUCATION

PROJECTS REFERENCES

Will be furnished on request

Customer Sales Representative

Sales Consultant

Event Organizer

Handled outbound sales calls, promoted services, met targets, and maintained CRM records. Developed strong communication and persuasion skills. Engaged customers, pitched products, supported promotional campaigns, and assisted in closing sales. Gained hands-on experience in customer interaction and sales strategy. Assisted in planning and organizing university events. Coordinated logistics, supported promotions, and ensured smooth event execution.

Contact this candidate