Front Desk Representative

John L. Tuerff III

*** ********* ******, ********, ** 68005 Telephone: 402-***-**** e-mail: *******@*****.***

Experience

Harrah’s Council Bluffs Hotel and Casino – Council Bluff, Iowa March 2025 – April 2025

Front Desk Representative/Night Audit

Responsible for checking in and out guests and handled night audit.

Marriott Residence Inn – Omaha, Nebraska November 2023 – April 2024

Front Desk Representative

12 story downtown all-suite hotel. Responsible for checking in and out guests for short and long term stays, where I always present the best in customer service in order to enhance the guest experience. Manage guest requests and complaints in a timely and positive outcome. Assist in all facets of daily operations. Work with Fosse and Bonvoy Rewards.

Marriott Fairfield Inn – Council Bluff, Iowa July 2023 – November 2023

Front Desk Supervisor

Trained and managed a team to develop the best guest experience. Oversaw guest requests and complaints, in addition to housekeeping and food and beverage. Trained staff on Fosse and Bonvoy Rewards.

Marriott Courtyard LaVista – Omaha, Nebraska February 2023 – May 2023

Front Desk Representative

350 room property handling guest services, managing all special requests in a timely, professional manner. Reviewed arrival report and responsible for special group requests, 3rd party reservations. Training and worked on Marriott Fosse. (Left due to back issues and have since been diagnosed back to healthy)

Hampton Inn and Homewood Suites by Hilton – Omaha, Nebraska November 2021 – May 2022

Operations Supervisor

Oversee front desk operations for two properties, managing guest services, handling all guest inquiries and requests, training staff to anticipate guest needs in order to enhance the experience.

Holiday Inn Express and Suites – Council Bluff, Iowa April 2021 – September 2021

Front Desk Clerk/Night Audit

Checked in and out guests using Opera systems, took reservations, assisted with laundry and breakfast set-up as well as assisted guests with requests while presenting the best in customer service.

Auto Source Motors February 2020 – March 2020

Sales Consultant

Prospected customers with focus on cutomer service and communication, to make ensure customers knowledgeable of the vehicles. NOTE: Laid off due to a significant drop in sales as a result of COVID-19.

Omaha Steaks – Omaha, Nebraska March 2015 – November 2019 Seasonal Direct Sales Representative

Called on prospective and previous customers promoting specials and building sales.

Auto VIN – Omaha, Nebraska September 2016 – November 2016

Automotive Inspector

Conducted dealer inventory audits, verifying inventory, submitting findings to sister company Automotive Finance Corporation.

Conducted off- lease vehicle inspections for all major companies, including BMW and Mercedes.

Westlake Financial – Omaha, Nebraska October 2013 – December 2014

Dealer Account Manager

Prospected, trained and managed franchise and independent car dealers on Westlake Financial retail auto finance loan programs, concentrating on service and open communication.

Upsell additional programs to broaden the customer’s experience and positive results.

Insurance Auto Auction – Omaha, Nebraska March 2013 – August 2013

Auction Coordinator

Developed business relations with customers in Nebraska and Iowa to promote auction sales.

Consulted with financial institutions, body shops, fleet, and rental companies.

Evaluated inventory to confirm in line with current market value at time of sale.

Live sales conducted weekly with onsite buyers as well as local, national, and global online participation.

National Bank of Kansas City - GAAC – Omaha, Nebraska February 2009 – December 2011

Auditor

Conducted on-site meetings with auto dealers who finance with National Bank of Kansas City

Completed physical inventories to confirm accuracy and confirmed condition of collateral.

Responsible for collecting payments on vehicles sold and evaluating their business practices.

Trained dealers in how to buy vehicles wisely, as well as how to utilize other outlets to increase sales.

Consulted new clientele on floor planning programs.

Manheim Omaha Auto Auction – OVE (Online Vehicle Exchange) - Omaha Nebraska

Sales Coordinator September 2005 – October 2008

Revitalized the wholesale automobile online sales site to set sales record in increase of sales by 311% in 2008.

Managed lines of communication within organization, creating positive customer experience for dealers.

Sales contacts made with dealers in South Dakota and Iowa promoting Manheim Omaha Auto Auction

Developed marketing strategies to promote large dealer sales.

Coordinated sales between buyers and sellers on sale day for bids short of asking price.

Managed exhibits at local and statewide conventions in Nebraska and Iowa

Lincoln Auto Auction - Waverly, Nebraska

Fleet and Lease Manager August 2004 – September 2005

Assisted in managing day-to-day operations.

Developed improved work strategies to increase productivity and revenues while decreasing expenses.

Prospected new business on local and national level

Dealers Auto Auction of Nebraska – Lincoln, Nebraska

Fleet/ Lease/ Operations Manager July 2001 – June 2004

Responsible for day-to-day operations, managing schedules and payroll.

Prospected new business on location and national level

Adesa Auto Auctions – St. Louis, Missouri

Operations Manager October 1999 – June 2001

Managed and controlled sales and marketing, reconditioning, mechanical, transportation and lot operations

Conducted monthly Department Manager meetings to effectively communicate special sales events to ensure high quality customer service without increasing expenses.

Northwoods Adventures – Brookfield, Wisconsin

Owner & President February 1998 – October 1999

Provided vacation brokerage services to owners of private lake homes in Northern Wisconsin

Marketed over 120 properties through websites, trade shows and print advertising.

Manheim Milwaukee Auto Auction – Caledonia, Wisconsin August 1995 – February 1998

Factory Sales Manager

Managed staff of 20 in setting up sales of approximately 2000 vehicles per month.

Managed expenses and details for GM and Ford accounts

Assistant Fleet/Lease Manager

Assisted in management of 30 employees in setting up and selling approximately 1100 vehicles per week.

Ensured adherence to strict policies while ensuring delivery of superior customer service.

Management Trainee

Coordinated the development of the new Finance Department

Evaluated dealers for financial approval.

Coordinated the collection of Accounts Receivable

General Motors Acceptance Corporation October 1990 – August 1995

Remarketing Coordinator – Brookfield, Wisconsin

Coordinated with Auction personnel the evaluation of repossessions and off-lease vehicles for sale.

Authorized mechanical and physical repairs when needed to obtain maximum sale price for vehicles.

Account Representative - Lincolnshire, Illinois

Evaluated past due accounts for collection activity, utilizing telephone and personal contact to bring account current, using repossession as a last resort.

Performed physical audits on vehicle dealerships in the Chicago region, analyzing dealer records to ensure adherence of company guidelines. Collected past due payments.

Hyatt Hotel Corporation – Milwaukee, Wisconsin

Assistant Front Office Manager July 1988 – October 1990

Responsible for daily operations of Front Desk, Bell Staff, Concierge, Reservations and Switchboard for 483 room properties

Maintained schedule based on occupancy, exceeding the standards set by Hyatt Hotels

Communicated with Housekeeping and Sales for group room blocks, adhering to group special requests, arrival, and departure times to ensure the ultimate customer experience.

Authorized mechanical and physical repairs when needed to obtain maximum sale price for vehicles.

Vista Host Hotel Management Corporation – Plano, Texas

Front Office Manager October 1987 – July 1988

Responsible for Front Desk, Reservations and Bellman Operations of 225 room Holiday Inn full service corporate business hotel

Assisted in developing the annual budget and overseeing Food and Beverage Operations

Assumed role of Acting General Manager when position became vacant and replacement was identified.

Marc Plaza Hotel (Marcus Corporation) – Milwaukee, Wisconsin

Front Office Manager May 1986 – October 1987

Managed Front Desk, Nigh Audit, Bell Staff, Reservations and Concierge Operations of this 500-room full service downtown property.

Assisted in developing training for new employees and trained new personnel.

Assisted Room Division Manager with developing the annual budget.

Education

Bachelor of Science. Hotel and Restaurant Management, Minor in Speech and Marketing, Concentration in Culinary Arts. University of Wisconsin Stout – Menomonie, Wisconsin

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