Customer Service experience 30 plus years, typing, self starter
Resume:
Jennifer Swindle
**** ********* ** *** ******* Springs, TN. 37150
****************@*****.***
Professional Profile
Customer service-oriented and performance-driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality.
• Well organized and able to prioritize and meet deadlines without direct supervision.
• Able to succeed in a deadline-driven environment.
• Adept at managing time, coordinating details, and balancing competing demands.
• Microsoft Office applications (Word and Excel), Typing Speed 45 WPM Possess 10+ years of cross-functional data entry and healthcare industry experience plus 7 years caretaking experience and 25+ years of dedicated customer service Key Qualifications
Facility Caretaking * In Home Caretaking* Worked with Dementia and Alzheimer Patients * HIPAA Compliant * Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology Medical Coding (ICD-10-CM HCPCS CPT) Relevant Experience
Caregiver- Cornerstone Caregiving- Nashville, Tn. 07/2024-12/2024
• Assisted clients within their home. Worked with an elderly woman with Dementia and her handicapped son.
• Assisted with regular day-to-day activities that clients were unable to do.
• Washed clothes and did light housekeeping.
• Prepared meals and ran errands when needed.
• Reminded of important appointments and medicine times each day.
• Helped with the transfer from wheelchair to bed, restroom, car etc… Caregiver-Maple Cottage Transitions-
Portland, TN. 12/2023-07/2024
• Assisted the elderly in their day-to-day functions and provided them with the help they needed to go to the restroom, change clothes, get into bed, etc…
• Prepared and provided meals for elderly residents.
• Served meals and cleaned up after them when complete.
• Washed, dried and put away all resident clothes and cleaned rooms and bathrooms daily. Stay at Home Parent- Homemaker Bethpage, Tn. 07/2014-12/2023
• Provide encouragement, support, and access to activities that enable the development of skills.
• Develop. Manage, and maintain a budget effectively.
• Coordinate and facilitate medical care, meals, and educational and social activitie Owner of Any Mess Cleaning Service 05/2022-present
• Found customers to get for clients for weekly, biweekly, or monthly cleanings
• Provided deep cleanings to customers’ homes in accordance with arrangement set up during original consultation
• Provided excellent customer service to clients by making sure their homes were cleaned to their satisfaction before leaving their homes
• Provided laundry services upon request
• Supervised several workers who are my employees
EXPERIENCE
Della Info Tech/Lincare 11/2021-01/2022
Customer Service Representative
• Received inbound calls from patients who needed assistance with their CPAPS or needed supplies (oxygen tank refills, ventilator tubing, masks, etc…)
• Troubleshoot problems with CPAP machines with patients to resolve the issue with the machines to get them working properly
• Contacted on-call drivers for delivery of products after hours and in emergencies
• Documented each patient account according to the individual situation for the patient Xtend Healthcare-Hendersonville, Tn. 09/2006-07/2014 Patient Account Representative
• Made outbound phone calls to insurance companies to collect outstanding bills.
• Documented and updated patient accounts electronically.
• Worked with commercial accounts, Medicare, and Medicaid.
• Posted payments to accounts and communicated with patients regarding medical bills.
• Followed HIPAA guidelines and maintained patient confidentiality. Phydata– Goodlettsville, TN 09/2001-09/2006
Data Entry/Patient Account Representative
• In charge of major anesthesia group making sure patient charges and payments were posted daily and complete by month-end.
• Created client accounts and entered demographic information.
• Posted charges and payments to accounts.
• Balanced accounts daily and weekly and billed patient accounts.
• Made outbound calls to insurance companies to collect outstanding bills.
• Worked with Medicaid (Tn Care Select) and BCBS.
Earl G Dumplins' Restaurant– Scottsville, KY 03/2018-06/2020 Waiter/Waitress/Customer Service
• Managed multiple drink orders quickly and accurately to serve customers.
• Regularly cleaned and sanitized glasses, utensils, bar equipment, work areas, and tables.
• Displayed friendly, outgoing, and energetic behavior to create guests’ warm and fun atmosphere.
• Collected money for drinks served and balanced cash receipts Cracker Barrel Ole Country Store– White House, Tn. 10/2015-05/2017 Waiter/Waitress/Customer Service
• Promptly took and delivered guests’ food and beverage orders ensuring quality and accuracy.
• Upheld a high level of customer service and guest satisfaction, exhibited a positive attitude.
• Observed and followed policies related to customer confidentiality.
• Performed necessary opening and closing procedures to ensure efficient operations. College
Southern New Hampshire University 09/22-present
Full time student/Human services with child advocacy
• Navigated new technology, accessed online computer systems, and utilized available resources.
• Developed, managed, and maintained a budget effectively.
• Remained self-directed and took actions necessary to accomplish academic goals. Ultimate Medical Academy=Adolphus, Ky. 09/2019-06/2021 Full-time Student/Degree Associates of Science
• Navigated new technology, accessed online computer systems, and utilized available resources.
• Developed, managed, and maintained a budget effectively.
• Remained self-directed and took actions necessary to accomplish academic goals. References furnished upon request
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